Embassy Suites Chicago-Naperville Guest Reviews
Write a review
|2.9 miles from Naperville centre|
Write a review
Jodie Thu, 22 July 2021
Pat Mon, 19 July 2021
Liked: The next morning Ashley compt our stay and encouraged us to contact the GM
Disliked: Blood on sofa bed mattress. Front desk did not have another mattress but offered to give us sheets to cover it.This blood was not ours
Oleg Sat, 17 July 2021
Maggie Thu, 15 July 2021
It?s okay, a little too...
Liked: The room is comfortable, the bed is comfortable and we love the stand up shower.
Disliked: The front desk staff is somewhat rude. Turns out the girl was new and still in training. Unfortunately she was left alone a lot and confused as I had prepaid before check in. When management finally did come up (almost 20 mins later) he was rude and dismissed it. The girl continued checking me in, not going over the check in process and just handed me my room cards without telling me the room number, where elevators were located or anything about check out. I had not previously stayed there so this is a big turn off for me.
Jane Wed, 14 July 2021
Will never stay here again....
Liked: Only good thing about this location was it's location.
Disliked: Cleaner room. Sheets on bed had holes in them & towels were awful. Carpet was ripped. Under pull out couch there was food. Not worth $180 for 1 night. Manager kept $50 gift card I wanted applied to my stay. . Still trying to get him to apply credit. Pool was dirty.
Nasrin Sat, 10 July 2021
Renee Fri, 9 July 2021
I had a good stay...
Liked: It was okay, no option for Turkey based meats.Limited breads and pastries.
Disliked: I didn't like all the snacks in the room. Just coffee provided with stay would have been fine. The snacks were not helpful. Due to health we ate restricted from these items.
David Fri, 9 July 2021
I can get more for...
Liked: The evening manager was a nice guy. The breakfast was mostly good. The pool water temp was great! The beds were comfortable.
Disliked: Truly tasteless bacon! Come on people...you had good coffee; invest in better bacon! The hotel could use some updating and better attention to details. The pool towels were a little larger than hand towels.
Jerome Thu, 8 July 2021
Jerome Tue, 6 July 2021