Embassy Suites By Hilton Hotel Chicago Downtown Guest Reviews
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Megan, Chicago, visiting Excalibur Chicago
If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!
Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.
David Sun, 29 June 2025
Very good
Catherine Sun, 29 June 2025
Moderately priced with 5 star...
Liked: Despite being a value property the staff treated guests like a 5 star. From the front desk, to the breakfast and the bell hop everyone we encountered went out of their way to make our stay memorable! There is a wonderful complimentary breakfast each morning and happy hour each evening, both were great and definitely helped keep costs reasonable for large families.
Disliked: The elevators were rather slow during busy times, parking is pricy and the pool is very basic.
Rylie Sun, 29 June 2025
Excellent
Liked: The complimentary drinks for happy hour.
Disliked: It took sometime to locate the property.
Jurij Sun, 29 June 2025
Very good
Michelle Sat, 28 June 2025
Exceptional
Jason Sat, 28 June 2025
Exceptional
Liked: Clean atmosphere and great service. Happy hour was great for the family after a long drive.
Disliked: The pool was okay, but it could use a little update.
Anonymous Sat, 28 June 2025
Poor
Ignacio Sat, 28 June 2025
Exceptional
Liked: It had a great selection when it came to the complementary breakfast.
Andrea Sat, 28 June 2025
Superb
Katelyn Sat, 28 June 2025
Loved it here
Liked: Great selection for breakfast and staff kept up with stocking it. Lobby and seating area were clean and nice to look at. Staff were very helpful. Perfect location for our trip.
Disliked: The door separating the living room and bedroom in our queen bed suite, room 910,was broken and barely closed. The bathroom had an exhaust fan but no switch to turn it on.