If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!

Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.

Bad

Liked: Not much bad service
Disliked: After asking several days for house keeping no one came to help did not refund me all my deposit

Exceptional

Liked: I was in Chicago for medical, i chose the 2 rooms to accommodate me and my care taker and the staff made me feel really comfortable and was readily available to provide any assistance. Chicago downtown location was also closer to everything.

Embassy beds are very comfortable,...

Liked: Close to everything

Great location, great staff, very...

Liked: Bragged breakfast was good, seemed like a lot of food every day. We missed the buffet but understand that this was the alternative due to COVID and that was a nice alternative that it was still being offered.
Disliked: Seemed like most of the guests were all situated on our floor which helped with housekeeping but we had a very rowdy group next to us and it would have been nice to be a little more spread out.

Bad

Liked: It?s in the downtown area
Disliked: The tv didn?t work the sink was stopped up and the bathroom smelled bad the room was cold

Exceptional

Liked: Very accommodating - enjoyed the guest reception.
Disliked: No

Not even worth what we...

Liked: Breakfast sucked. Pool was closed. Open bar closed soon as we got there.
Disliked: Room looked old fashion. Tvs nothing to watch need more channels. Breakfast was nasty. Like state food! Pool was closed. $70 to park. Very disappointed.

Clean and Confortable

Liked: Excellent...clean, close to restaurants and Millenium Park, Good Staff, Gustavo was very kind, comfortable beds, good breakfast. :)
Disliked: Valet parking...It's no free $69. City ??view is actually street view (floor 5th), the curtains do not close the light is all night