Embassy Suites By Hilton Hotel Chicago Downtown Guest Reviews
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3.1 miles from Chicago centre |
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Megan, Chicago, visiting Excalibur Chicago Mon, 12 August 2013
If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!
Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.
Curt Thu, 18 April 2024
Pleasant
Angela Wed, 17 April 2024
Poor
Disliked: The heat was not working we reported it twice with no response or action
Jabbar Wed, 17 April 2024
Very good
Short Wed, 17 April 2024
Superb
Janice Tue, 16 April 2024
Superb
Liked: Breakfast bar and drinks. Snacks where better on Friday. Most of the staff where knowledgeable.
Disliked: Price of parking. It stated that valet would be $60. +tax= 79. Needs better pillows
Edgar Tue, 16 April 2024
Exceptional
Shayla Tue, 16 April 2024
Bad
Liked: Don't do it!
Disliked: Big fight broke out during our stay and knocked my grandbaby over.
Johnny Mon, 15 April 2024
Exceptional
Liked: Nice place great staff
Disliked: Elevator
Love Mon, 15 April 2024
Beautiful hotel
Liked: I love everything about this hotel pool breakfast the people
Disliked: Nothing its perfect
Paul Mon, 15 April 2024
Passable
Liked: Not much
Disliked: I needed to check out on the 13 but they said because I prepaid for 3 days I could not I tried to call you folks but because I was unable to access customer service.