Embassy Suites By Hilton Hotel Chicago Downtown Guest Reviews
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Write a review
Megan, Chicago, visiting Excalibur Chicago Mon, 12 August 2013
If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!
Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.
Vanessa Mon, 12 May 2025
Very good
Millicent Sun, 11 May 2025
Exceptional
Dawn Sun, 11 May 2025
Road trip with son
Liked: The location was spot on the hotel is beautiful on entry rooms comfy bathroom well stocked road trip with son so sofa bed was a must amazing free breakfast set you up for the day maybe a couple more toasters as queue formed creating bottleneck plenty of elevators free managers drinks and snacks in the evening
Disliked: Nothing really as above couple more toasters to help at busy breakfast and coffee in room was not topped up but we were out most of the day
Kata Sun, 11 May 2025
Good
Liked: The location of the hotel and the breakfast were good.
Disliked: When booking, the photos show a room facing the street, but when we arrived we were given a dark room facing the parking lot. We spoke to the reception but they did not take care of our request.The room was not cleaned for 3 days, towels were not changed. When we told them they said it was because we were in the room, which was not true. Then they came and cleaned it.
Coleen Sat, 10 May 2025
Very good
Disliked: Elevators were slow and or not working. Not all stairways lead to the bottom floor.
Manish Sat, 10 May 2025
Over charged very expensive bad...
Liked: Room
Disliked: They over charged me
Christopher Sat, 10 May 2025
Superb
Liked: Location and happy hour
Disliked: Had a lot of issues with the WiFi.
Abhilash Thu, 8 May 2025
Exceptional
Mackey Wed, 7 May 2025
Exceptional
Sharon Wed, 7 May 2025
Superb