Embassy Suites By Hilton Hotel Chicago Downtown

If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!

Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.

Fantastic

Liked: Everything was great
Disliked: Nothing

Superb

Very good

Quick Vacations

Liked: The breakfast was very good! They have a variety of things to eat. People serving breakfast andttending guets were very friendly .
Disliked: Room's phone never worked, they desk sent someone but still the phone didn't work, every day we have to ask for more towels, it was a suite for 5 people and they left towels for 3 or 4 guests only. That was annoying.

Meh

Liked: The location and breakfast
Disliked: I don’t know even where to begin.. we booked a two room suite , but at the reception they gave us a room with 2 beds - we were 4 people..We went down and asked what is happening - NO APOLOGIES only: we will give you a better room than you booked.. and gave us exactly the room we booked.The staff were terrible at the reception and we would not stay here again.

Superb

Liked: The hotel is nice and well located, very practical to reach the coast side, Michigan avenue or Loop. The facilities are nice to chill on, and breakfast is good quality. Rooms have a microwave and fridge, plus a sofa and real table. I recommend
Disliked: The pool is small and not deep. The gym was closed when we went there, but they proposed alternatives

Good

Good location.

Liked: The location.
Disliked: The noise outside on the streets was really bad. The bathroom had some issues.

Not what I would expect...

Liked: The breakfast was good, "happy hour" was not as good as I remembered at other Embassy Suites where I have stayed.
Disliked: First room we stayed the air conditioning was less than marginal, HVAC could not bring the temperature below 75. After visiting the area we were looking forward to getting out of the heat, the air was none existance . Finally complained enough to get a different room for second night. The shower curtain was too short to channel water into the shower, in other words soaked the bathroom floor.