Embassy Suites By Hilton Hotel Chicago Downtown Guest Reviews
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|3.1 miles from Chicago centre
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Megan, Chicago, visiting Excalibur Chicago Mon, 12 August 2013
If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!
Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.
Lindsay Mon, 26 February 2024
Liked: Clean rooms, close to everything.
Stephanie Sun, 25 February 2024
Liked: Customer Services was great and the breakfast was delicious
Precious Sat, 24 February 2024
Eileen Thu, 22 February 2024
Would choose another hotel next...
Liked: Size of the suite
Disliked: Carpet on the floor was old and dirty. Room wasn’t hoovered all week and prior to our arrival and a lot of dirt in corners on arrival and remained there all week.
Lisa Thu, 22 February 2024
Liked: Front desk staff Christopher was very helpful and the supervisor Nick was very helpful very detailed and answered my question and responded as I stood there.
Disliked: Everything was great.
Ollasha Thu, 22 February 2024
It was ok besides the...
Liked: It was nice and clean rooms were decent
Disliked: The heat in the room was extremely hot and we couldn’t turn it down or get the air on so it was hard to sleep plus housekeeping didn’t clean room per my request or give new towels
Hall Wed, 21 February 2024
Liked: Breakfast was ok
Disliked: Rooms not clean carpet was filthy and dust was all on furniture
Janet Wed, 21 February 2024
Overall, a very nice stay.
Disliked: Servers moving my tray when I went to go to get coffee. Too aggressive.
Chorak Wed, 21 February 2024
Shenita Tue, 20 February 2024