Embassy Suites By Hilton Hotel Chicago Downtown Guest Reviews
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Write a review
Megan, Chicago, visiting Excalibur Chicago Mon, 12 August 2013
If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!
Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.
Revbro Sun, 4 May 2025
Disappointing service
Liked: The interior is nice, bed is comfortable, and breakfast is ok.
Disliked: The fact that I had to pay in full, because even though I sent a message I was booked as a no-show. $423.82 was deducted from my creditcard nevertheless. The receptionist didn't make an effort to solve the issue.
Michael Sun, 4 May 2025
Decent, good value
Liked: Stayed here before. Love the location. Close to everything I want to do. Staff is excellent
Disliked: Seems like the place is getting a little “tired”Very loud hvac, air recirculating noise in the room. Shower was beautiful, water pressure was abysmal. Breakfast quality has definitely gone downhill
Monica Sat, 3 May 2025
Exceptional
Jayendra Sat, 3 May 2025
Exceptional
Sayan Sat, 3 May 2025
Superb
Chandra Fri, 2 May 2025
Overnight stay for a quick...
Liked: The room was spacious. The breakfast buffet was phenomenal!
Disliked: There was no vent/fan in the bathroom. The faucet in the tub had a constant drip
Lisa Fri, 2 May 2025
The staff was extremely helpful...
Liked: The hotel is perfectly located for all touring needs.
Hoff Thu, 1 May 2025
Good
Kaden Thu, 1 May 2025
Exceptional
Felicia Wed, 30 April 2025
Very good