Name: Embassy Suites By Hilton West Palm Beach
Address: 1601 Belvedere Road, West Palm Beach, FL
Telephone: (888) 323-5826
Rating: 4

Complimentary breakfast was awesome.

Liked: Room was very clean and staff were very courteous.

Very good

Exceptional

Liked: Comfortness of the room, continental breakfast and afternoon snack with drinks
Disliked: Bugs (roaches) were in the room need to get pest controllers to spray rooms

Very good

Liked: Very nice and quiet.
Disliked: Nothing

4.5 out of 10

Liked: For the price, it was not quality food or a good selection for the price!
Disliked: Broken or unusable equipment! Charged parking for the price of a stay!

Overall very good

Liked: The property was very clean, and the breakfast was excellent.
Disliked: The front desk staff, was not knowledgeable able the area, or to give suggestions.

Not worth the money

Liked: The Embassy Suites West Palm Beach has some redeeming qualities. The gym is decent, offering enough equipment for a basic workout. Rooms are generally clean, and the beds are comfortable, ensuring a good night's sleep. The location is a strong point, conveniently situated near amenities like a Tesla Supercharger across the street at Wawa. The digital key feature, when it works, is a nice touch for easy access.
Disliked: Unfortunately, the negatives outweigh the positives. Staff communication is often rude, though some employees are friendly. The building is in dire need of renovation—elevators have broken parts, moss covers the exterior, and some windows appear unwashed. Electrical outlets dangle from walls, posing safety concerns. The pool, advertised as opening at sunrise, is unreliable, often opening late (around 7:30 AM despite claims of 7:05 AM), with staff making empty promises about opening times. Breakfast is disappointing, with a limited general selection and a lackluster made-to-order egg station. Requests for anything beyond basic omelets or sunny-side-up eggs are met with confusion, and the food quality is poor—oily, inedible omelets and undercooked eggs. The hotel’s app is ineffective, redirecting guests to the front desk for most needs. The absence of electric vehicle chargers on-site is another inconvenience. Overall, the property feels neglected, and the service falls short of expectations.

Great hotel to stay with...

Liked: Great breakfast buffet!! Clean, quiet, and felt comfortable!
Disliked: On the 3rd floor, there are lights on the building that shine into the room even with the drapes closed. Im used to sleeping in the dark so I had trouble sleeping on the first night. Minor inconvenience but I enjoyed my stay.