Embassy Suites by Hilton Tucson East AZ Guest Reviews
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Anonymous Tue, 24 June 2025
Exceptional
Edgardo Tue, 24 June 2025
Exceptional
Herder Sun, 22 June 2025
After having tried many hotels...
Liked: Grounds were beautiful, warm, and inviting. The food was exceptional.
Disliked: Icebox in the room wasn’t cold enough. Took very long time for the shower water to get warm.
Anonymous Sun, 22 June 2025
Wouldn’t recommend. Pretty disappointed.
Liked: Bed was comfortable and I liked the two-room feature.
Disliked: The front office staff was pretty unkind. Ken spent about 5 minutes explaining why I made a mistake using booking.com rather than Hilton Honors and that I was “throwing money away.” I just wanted to check in - didn’t need anyone making me feel stupid for just wanting to book a vacation. We got to our room only to find tons of horseflies all over. Spent probably the first 30 minutes trying to get rid of them. Bedroom was the only room that was kind of well lit. Left a day early, we were so disappointed. No refund.
Laurence Tue, 17 June 2025
Good valuefor money. This property...
Liked: Convenient location, great pool, good breakfast buffet, spacious rooms.
Disliked: Nothing
Michael Mon, 16 June 2025
Exceptional
David Mon, 9 June 2025
Very good
Trevor Mon, 2 June 2025
Good
Darla Sun, 1 June 2025
Exceptional
Monica Tue, 27 May 2025
Not my first choice if...
Liked: Pool was clean. Family atmosphere. Room was clean.
Disliked: Restaurant is promoted throughout the facility and on hand outs and online, but the dinner and happy hour reception is a joke. There was one person working the bar/restaurant, long lines. Food was okay. Service was horrible. No customer service at all. Person working seemed to need some help and when asked by multiple guests why she was alone she gave each person a different answer. Room service also was not available when we tried to order. If not for the convenience of staying in, I would not have even gone down to breakfast , but glad we did. breakfast was a breath of fresh air. Food was good, line moved pretty quickly and staff was friendly. Check out staff at the front desk was friendly.