Embassy Suites by Hilton Tucson East AZ

Superb

Why so many positive reviews?...

Liked: We really liked the overall good amenities of the hotel and the room. Our room was very well-equipped, with comfortable beds, a refrigerator, a coffee maker, a balcony with a bistro table, and it seeemed it had a recent renovation. The hotel amenities were also good, including a fitness center, a pool, a hot tub, free parking, etc.Unfortunately, our room wasn't cleaned on the first day. Despite requesting it, it took until the evening of the second day for it to be cleaned.We appreciated being able to book a room with a mountain view. However, since our room was on the second floor, the mountain view was unfortunately only visible through the trees. If you absolutely want a mountain view, be sure to request a room on the fourth floor when booking. If your room is on the second floor, you shouldn't pay extra for a mountain view.The breakfast was really very good, with an above-average variety of choices and a cooking station for fresh omelets, scrambled eggs, etc.
Disliked: Welcoming culture:Unfortunately, the entire staff was not particularly friendly and seemed rather unmotivated. Upon check-in, we encountered a rather unfriendly lady. The staff at the breakfast buffet also seemed unmotivated, and a "good morning" was only reluctantly returned, if at all.Cleanliness:The entire facility was quite dirty and gave a somewhat neglected impression. Our room had dirt in the corners when we checked in, and a used towel was still crumpled in a corner of the bathroom. There was also a used coffee capsule in the coffee machine.The breakfast restaurant had an outdoor terrace. The metal tables were not only carelessly set up, but also extremely dirty, full of crumbs and sticky stains from previous guests. We cleaned the tables ourselves before using them, and the cleaning cloths were black! The staff were obviously not responsible for quickly wiping the tables after each use.All areas of the hotel, whether in the walkways, elevators, courtyard, garden, or by the pool, were dirty and gave a somewhat neglected impression. There was dust everywhere, old paper in the corners, old leaves, and stains on the floor, probably from spilled drinks or food scraps.Service:Apparently, the hotel management doesn't place much emphasis on well-maintained facilities, cleanliness, or friendly staff.We had two memorable experiences at breakfast:Once, an employee at the pool next to the breakfast terrace started using a loud leaf blower, even though many guests were sitting at the tables having breakfast. At least he was trying to blow the dust away from the people, but the terrible noise, while guests were trying to start a relaxing day, created an absurdly comical situation.The day before, two other employees were changing the trash bags on the terrace, right in the middle of the breakfast guests! The bottom of the trash can had rusted apart, and smelly liquids were dripping from the ripped-open trash bag!

Would not come back...

Liked: Lobby was updated and had snacks and beverages available for purchase. Check-in and Check-out was easy. Staff were pleasant.
Disliked: Our room was large which was nice, but the hotel has very old bones. The updates are very surface-level and felt very cheaply done. Stains on cushions on the outdoor furniture near the lobby, dirty carpets in the room, torn screen to the balcony in the room, a view of garbage cans and trash on the roof, a very dirty hot tub... Overall, this hotel really did not meet the expectations of a venue with clean and updated spaces displayed in the photos, nor did it feel worth the money we spent.

Exceptional

One night was more than...

Liked: The breakfast was good, even though the set up was awkward. Location was fairly quiet.
Disliked: Not as nice as other Embassy Suites. The property is older. The room looked and smelled old. The sofa bed was MISERABLY UNCOMFORTABLE. It was literally nothing but springs topped by a thin "mattress". The other two beds were decent, nothing to gush over.

Exceptional

Disappointing

Superb

Liked: Kind staff in the kitchenNice gym

Superb