Name: Embassy Suites by Hilton The Woodlands at Hughes Landing
Address: 1855 Hughes Landing Boulevard, The Woodlands, TX
Telephone: (888) 420-1676
Rating: 4.5

Embassy Suites by Hilton The Woodlands at Hughes Landing Guest Reviews

Overall Average Score:

Wonderful (4.55 out of 5)

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Exceptional

Liked: Location and friendly employees!

Good

Liked: Breakfast was good. Omelet bar was what was expected,
Disliked: The restaurant was not open at night. This was disappointing but I was told there was room services if needed.

Exceeded all expectations. One of...

Liked: the breakfast was amazing. 5 star. Vicki on the desk was incredible. Went over and above for us. The location was wonderful. We enjoyed walking around the square.
Disliked: nothing.

Exceptional

Good

Exceptional

All and all, very good.

Liked: Breakfast was excellent. Location was quiet and had good public transport to all that we needed.
Disliked: Paying for parking.

Exceptional

Horrible, I will not visit...

Liked: I first want to say Ive stayed at this location atleast 5 times and have never had the experience I had this past weekend. I was given a room on the 9th floor, thinking my daughter and I would have a nice, quiet weekend inside the hotel.. thats not what transpired. As we make it to the 9th floor we hear a humming noise, the entire floor is vibrating. Our room is facing the side street, thought that was the cause of the noise, but it wasnt. The bedroom tv wouldnt turn on, took maintenance 45 minutes. My daughter and I slept in that buzzing room barely after being told there were no more rooms. The next morning im woken up out of my sleep at 7am, by the now continued louder buzzing from the night before. Front desk says they can get me in another room, but on the 2nd floor. Awesome. We ordered room service, 40 mins later, we go downstairs, to be told the order was just delivered to the kitchen so nothing had been started. I really was furious. I learned we are right above the Ballroom and there is a wedding at 8p, until… You can imagine there was no sleep for my daughter and I that 2nd night. Not 1 time was I shown Empathy from the staff.