Embassy Suites By Hilton Hotel Seattle-Tacoma International Airport

Good except for card being...

Liked: Was nice breakfast was excellent
Disliked: My card I used was compromised there.

The whole experience felt like...

Liked: Check-in was smooth and timely.
Disliked: I honestly had a really bad experience at this hotel and wouldn’t stay here again. First off, one night there was a huge police presence and the entire parking area was closed off, it felt super unsafe and stressful (I even have a recording of it). Then, our rooms were right next to the elevators, so we barely got any peace with all the noise going on all the time.And the worst part? We got charged for a service we never even used. We only caught it because we checked the receipt at checkout by chance. That felt shady and really frustrating.P.S. Booking's customer service is completely unhelpful, they do absolutely nothing. It's better to avoid booking through Booking altogether.

Exceptional

It was a nice clean...

Liked: The room was nice and comfortable didn't get to stay for breakfast had to check out at 5:45 am for rental car return and early morning flight to Atlanta .

Easy location from the airport....

Liked: Great staff. Comfortable room.
Disliked: I haven't been to the sea tac facility in a number of years, was surprised at the condition of the lobby furniture and cleanliness. Didn't even want to sit on it. I was told that the facility is getting an update.

Pleasant

Liked: The staff was amazing. Breakfast was fantastic.
Disliked: The bed was hard, and the shower was dirty with mold. The soft drink machine and ice machine was not working on our floor.

Very good

Liked: location
Disliked: nothing

Employees are misinformed by someone...

Liked: Line to omelette very long wait. Crowded seating
Disliked: Advice from desk. Was told that Ubers and taxis can only drop off passengers for cruise ships about a 15 minute walk from pier. Encouraged us to take their express shuttle at $27 per person. Shuttle is much more cumbersome, extra stop at another hotel and a wait for all passengers to get off shuttle and collect luggage. Also we dragged our luggage to the front of the hotel and then found out that shuttle service was at the back of the hotel. My son took an uber for five for $90 and was dropped off right at the pier. Lots of expensive bad advice which got us to the pier much later to find very long lines to embark. My son who got there earlier with the uber walked right on the ship. Got there earlier before the lines. Wonder if the front desk gets a kickback from the shuttle service. Would like compensation.

Poor