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AustraliaEmbassy Suites By Hilton San Antonio Riverwalk-Downtown Guest Reviews
Overall Average Score:
Excellent (4.25 out of 5)
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Karl Mon, 21 April 2025
Exceptional
Alexandrea Sun, 20 April 2025
Exceptional
Judy Thu, 17 April 2025
Staff was great, our bathroom...
Liked: Wished the porch area was open all the time rather than just when special groups were there.
Martin Mon, 14 April 2025
Very good
Jacqueline Mon, 7 April 2025
Exceptional
Edith Mon, 7 April 2025
Passable
Liked: It was being remodeled so it wasn’t a pleasant view going in. The elevators weren’t working well and there was a line every single time. The incidental fee was never returned with no explanation.
Alma Fri, 4 April 2025
Exceptional
Liked: everything was great
Disliked: na
Joellen Thu, 3 April 2025
It was great
Christine Wed, 2 April 2025
Excellent experience at the hotel...
Liked: Overall, our stay was excellent. The breakfast was really good, we appreciated the options and abundance. The staff was professional and helpful. The size of the room was generous and comfortable. The responsiveness of staff was excellent. The location of the hotel was wonderful and so convenient.
Disliked: The sheets didn't fit the beds and we constantly had to remake our beds so the mattress was covered -- this was super annoying! The beds themselves were comfortable but they really need to purchase sheets that fit the beds and don't slip off the second you lay on them. It is also a bummer that you have to pay for valet parking and it added another $50+ to the nightly charge. And lastly, it would be nice for there to be side tables on both sides of the bed so everyone has a place to plug in their phone, a glass of water, etc.
Mike Wed, 2 April 2025
Exceptional
Liked: I liked the early check-in. We arrived into town very early and parking was hectic around 12n. So we asked if we could just use the valet and we're told to check if our room was ready for checking in. Our room was ready and we were allowed to check-in and enjoy the town. Thank you.
Disliked: Other than the water pressure losing power, seemed as if another room would use water or flush and the shower would lose power but will come back.
