Embassy Suites By Hilton Salt Lake / West Valley City Guest Reviews
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2.5 miles from West Valley City centre |
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Jackie, Mapleton, visiting Maverik Center Mon, 16 April 2018
Liked: The room was fantastic. Kids loved the pool.
Disliked: My only complaint was how far our room was. I have arthritis and it's hard to walk that far but I didn't ask for a specific room so my fault.
Narciso Thu, 21 March 2024
Exceptional
Liked: Beautiful hotel
Disliked: Everything was excellent.
Benner Wed, 20 March 2024
Good
Michael Sun, 17 March 2024
A good value for a...
Liked: Good, central location. Had good amenities (pool, fitness room, hot tub, etc). And parking was ample.
Disliked: The room had a number of things that needed to be repaired or updated. Bathroom light fixture that didn’t work, the light switch configuration in the entire room was confusing and didn’t always work, the carpet felt worn, there were lots of small areas where paint, caulk, etc. was peeling or damaged. There was also some kind of dried sticky liquid that had been spilled on the desk area that wasn’t cleaned up, and it was a considerably large spill too.
Charity Sun, 17 March 2024
Exceptional
Nancy Sat, 9 March 2024
Nice staff but the hotel...
Liked: I traveled with my adult daughter who is very ill. The hotel was just across the street from a medical clinic where she saw doctors. so the location was convenient to the clinic but not convenient to other places of interest.
Disliked: The hotel is due for a complete refurbishment. Our room had a couch that was completely broken — sitting on it was impossible — you sank to the floor. When I contacted the front desk, I was told that ALL the rooms had broken couches. It was important for my daughter to have a comfortable place to relax. I contacted Hilton Customer Service on the phone and that must have prompted the hotel manager to find us another room with a fairly decent couch. Also, the clinic told us that the hotel offered a 20% discount for patients at the clinic. However, I got a better rate by going through Booking.com. The hotel pool and hot tub were dirty, however the rest of the hotel seemed fairly clean and the staff was pleasant. The food was average at breakfast.
Seth Wed, 6 March 2024
Exceptional
Liked: Happy hour and the hotel restaurant was amazing and inexpensive
Stephen Mon, 4 March 2024
Good
Liked: Super friendly and nice breakfast
Disliked: Weird layout, no doors between bedroom and family room like every other Embassy Suites in the world.
Genevieve Sun, 3 March 2024
Exceptional
Zachary Sat, 2 March 2024
Very good
Natalie Mon, 26 February 2024
Exceptional
Liked: It was my son's birthday, they gave us an area to have birthday cake! They were very hospitable and kind we had a few requests they accommodated us with a smile, genuinely caring, not just doing it because they "had to". Also seemed like new TV's very clear picture. More options for breakfast.