Embassy Suites By Hilton Hotel Richmond-Commerce Center

It was a very disappointing...

Liked: The breakfast took forever to get the eggs made. The other food was cold. There was no where to sit and only one set of elevators worked so it took forever to get to your room.
Disliked: Our room the air conditioner didn't work so, it was hot. Most of the staff didn't speak english. Only one set of elevators worked so it took forever to get back to your room or downstairs.

Will definitely come back!

Liked: Excellent breakfast, dinner was delicious, drinks and friendly customer service.
Disliked: They forgot to refill the soap in my bathroom to shower. Glad I had my own.

Not worth the nightly rate...

Liked: Breakfast was great!
Disliked: Very outdated. Pool and outside amenities are very ran down. Pool was dirty and outside sitting was old picnic tables with trash and cigarette butts all around them. Bathrooms in rooms are very tiny for a two room suite.

Exceptional

I wouldn’t recommend it

Liked: The amount of room.
Disliked: The room didn’t have hand soap and enough towels at arrival. The hotel is old. The bed wasn’t very comfortable. The room was rather warm. The bathroom door lock was broken and a few lights in the bedroom were not working.

OK… hotel needs serious updating

Disliked: Parking add on… water leak had hallway floor sopping wet… slow elevator

Pleasant

I love this hotel it...

Liked: Everything
Disliked: The elevators ate slow

Superb

Liked: The breakfast
Disliked: leak in the bathtub and one of the rooms were not available upon check in.