Embassy Suites by Hilton Phoenix Downtown North, Phoenix

Liked: Room very nice and clean.
Disliked: Did not get breakfast voucher when we checked in. Self parking cost $12.00, automatically added to the room - should be free with the amount you have to pay for a night's stay.

Nice spot. Great location. Would...

Liked: Very nice property. Definitely a little older but there were some nice updates made. Bed and pillows were super comfortable. Staff was extremely kind and accommodating and the location is great.
Disliked: The little "bar" area in each room with a sink and fridge was not very clean and dingy. The breakfast also needed some work. There was only coffee out of a machine, not even real, fresh brewed coffee. However, omelettes made to order were a really nice touch.

Very unhelpful staff

Disliked: The staff members rude. Didn?t help. Tried telling me it?s my Fault I was charged twice.

Nothing good

Liked: lobby is nice.
Disliked: The room is too small, air conditioner is loud and all i hear is cars honking can literally hear all of the outside noise . Room service closed to early.

Superb

Liked: I liked that we were close to the elevators, and our room had an balcony. It was very clean, comfortable and cozy. Also I liked how they served their breakfast. Also, checking in with our phone to get into our rooms.
Disliked: I didn't like that the parking was a little far to walk.

Passable

Liked: The breakfast was exceptional that was the best part of the entire stay such a variety of foods and well cooked and very tasty
Disliked: They lost our reservation so we were not checked in quickly then when they sent us to a room it was to a room that had not been cleaned and there was liquid on the floor brown liquid and we called it and said is this the way it's supposed to be no she's on the bed one towel in the bathroom it was not real good when we finally did get our room the room is very nice I have to admit but man checking in the messed up reservation the terrible unclean room that we were sent to and it was really really bad so I'm not particularly happy with that and the kitchen the facilities for coffee and such in the room are very smart no generosity there as far as being able to make yourself a cup of coffee but the coffee at the breakfast was very good and the breakfast was the best things I said during the entire stay