Embassy Suites by Hilton Philadelphia-Airport Guest Reviews
Write a review
|11.7 miles from Philadelphia centre|
Write a review
Seema Sun, 14 July 2019
Liked: Spacious rooms 2 excellent staff rest ok
Disliked: Space in rooms
Gina Fri, 12 July 2019
Try somewhere else
Liked: Friendly staff. Breakfast was ok when foods were stocked and readily available.
Disliked: Squeaky plumbing in the room, coffee maker leaked, Shower curtain rod loose causing shower curtain to stay open for shower which was brought to the attention of the hotel staff. There was only one cook for breakfast-line was long had to wait 10-15 min only to get both orders wrong. Hotel run down needs improvements. Carpet worn in hallways, pool area was filthy (kids didn't want to swim), lobby water pond was green and needed much improvement.
Anonymous Fri, 12 July 2019
Great experience. My family &...
Liked: My children enjoyed the pool area. No noise from other rooms.
Nichole Thu, 11 July 2019
Not worth it!
Liked: Rooms were nice and clean.
Disliked: We had 2 issues while we stayed. 1- there was a family reunion of roughly 100 rooms there. Ask me why they put our room in the dead center of them? They were sooooo loud and partying, carrying on. In and out of their rooms, meeting up to i guess go out. They kept knocking on our door because they thought we were in their party. We complained multiple times and the staff did NOTHING. they wouldnt say anything to them. So, at 11pm when we couldnt take anymore, we had to ask to move and we had to get our 3 children (who are all under 10, 2 of them are only 3) and their stuff to move to a different room. Then..... #2 the pool. We only stayed here because we wanted to take our kids to a pool and it was supposed to rain the night we stayed. This family reunion swarmed the pool. They made us feel very uncomfortable there. They were partying, throwing balls (that intentionally hit us), pouring bubble bath in the pool, screaming, playing chicken ( like one person on top of the shoulders or another person on top of another person) i didn't type incorrectly, they were 3 PEOPLE HIGH, in a tiny pool. We went to the desk to complain and they did NOTHING. i know that this family reunion brought them in money, but these ADULTS were out of control and my money and well being is JUST as important as theirs. The front desk was not helpful at all and that is an understatement. Even though the rooms were clean and beautiful. We will NOT be staying there again!
Lori Thu, 11 July 2019
Frank Tue, 9 July 2019
No hot water throughout stay...
Liked: Not having hot water throughout stay impacted stay.
Disliked: No hot water throughout stay and from desk guest that checked me in was very rude and unprofessional.
The Tue, 9 July 2019
The slack department hotel...
Liked: The breakfast was quite good indeed.
Disliked: Housekeeping was always late, maintenance never helped us with ANYTHING! Staff were ALWAYS on their phones!! ALWAYS on their phones!! Ugh...
Ed Mon, 8 July 2019
Liked: The staff and the comfort of the room was excellent
Disliked: I didn't like the fact that you charge a $50 incidental charge per night and it's not listed anywhere on a reservation please make sure that that is listed on a reservation so there will be no problems with me and you're hotels in the future
Drake Sun, 7 July 2019
Liked: the breakfast was good and the rooms were clean and comfortable. the staff was very welcoming and helpful. kids enjoyed the swimming pool! Close to resturants we enjoy.
Jennifer Fri, 5 July 2019