Embassy Suites by Hilton Palm Desert

This has been a family...

Liked: Staff, outdoor fun activities, managers special, updated lobby.
Disliked: Rooms need updates to include the foldout couches. Some rust in bathroom and disrepair with things like curtains.

Wasn’t as great as I...

Liked: Everything but the cleaning. Nice area bedroom spacious. But stains dirty sheets and covers, dirty carpet. It was not somewhere I felt comfortable. But it was short notice and I was exhausted enough to sleep with my clothes on. Could of been a perfect experience just wasn’t tidy
Disliked: I explained in the last slide it was dirty headed toward filthy

We always have a great...

Liked: Love the pool, breakfast and evening reception. The staff is absolutely wonderful and very accommodating!
Disliked: I wish all the rooms had hard wood floors. We had three rooms and one had wood floors and the other two carpet. The carpet although fairly new, has a mildew smell, probably because of wet feet from the pool. Our couches were a bit stained and tattered. Definitely need new furniture, couches and chairs. My sister’s room had a steady leak from an overhead sprinkler, luckily it was over the bar sink. This was our second stay, my mom’s third. The staff did comp one of her nights for the inconvenience.

Poor

Exceptional

Exceptional

Liked: Yes

Great

Liked: Comfortable bed.

Exceptional

Won’t stay here again pool...

Liked: We came for the pool but it has a strong smell of bleach. But it was a nice big pool.
Disliked: The rooms are not clean. The hot water took a long time to even get warm and that because we kept complaining. Breakfast was ok but would expect it to be filled a lot more a lot of things were out like milk bread.