Embassy Suites By Hilton Orlando/Lake Buena Vista Resort Guest Reviews
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Telisha Sun, 29 June 2025
Exceptional
Raheem Mon, 9 June 2025
The manager Daniel was absolutely...
Liked: The manager Daniel was absolutely amazing this guy remembered my name days after checking me in. My name. Left me speechless. Wow. The facility was spot on. Real food for breakfast with a cook who was taking orders. Staff was friendly and helpful. Overall I have to give the manager credit. He runs a very well organized Establishment. All 10’s in my book. This is my new favorite hotel
Amber Sat, 24 May 2025
Very good
Isaias Tue, 20 May 2025
Exceptional
Braxton Tue, 13 May 2025
Disappointing
Disliked: PLEASE READ BEFORE BOOKINGBefore starting this review, I’d like to state it is fact and not made up as there would be nothing to gain from false claims as the hotel would not reimburse/compensate you even if the worst of the worst happened. The overall hotel is fine. Breakfast is really good. However, the issues that are occurring here, I would not expect to find at a hotel in this price range. The issues that persist here have gotten worse throughout the years, especially cleanliness.Some issues include the fire alarm in the hotel. It has went off three times this year since staying here around 3 AM. The source causing the alarm cannot be found by staff.Another issue at this hotel involves hotel room keys. Staff was unable to activate our room key as the system was down for several minutes and while this was down, we were informed the parking gate sensor was not reading the room keys correctly and that you have to do it several times to make it go up and allow you to park your car. Because of the hotel cost this is frustrating but even more so because you’re paying $13 a day for parking. On top of that there’s also a resort fee they charge I believe $30 a day. These fees really add up and whatever money you think you save staying here is quickly gone.Rooms did not feel clean. Tub in the room was steaming hot, I am not a cry baby I like hot showers but in the shower you had to put it all the way on the cold setting to even get it tolerable. Rooms smelled of mothballs very strongly. Bed NOT CLEAN. Upon pulling down the comforter, there were donut sprinkles and hairs in our bed not belonging to us in the bed. GAG!This was the final name on the coffin for me with this hotel. I’ve frequented this hotel for a long time, since I was very young and then as an adult I’ve come back. Every few years I’ll give it another chance but each time I come back it gets worse and management does not care.
Naomi Sun, 11 May 2025
Most of the staff do...
Liked: The park for the children.
Disliked: Some parts of the room had rust , and walls needed repair.
Cherisse Tue, 22 April 2025
Exceptional
Nipin Mon, 21 April 2025
Good
Pedro Mon, 21 April 2025
Superb
John Fri, 11 April 2025
Very disappointing that Hilton would...
Liked: Bedding soiled with body fluid of previous occupant. Hotel did not remedy the situation. Their response was completely unacceptable.