Embassy Suites By Hilton Orlando/Lake Buena Vista Resort

Passable

Overall it was a great...

Liked: Love the location & my suite
Disliked: Due to the clog in my bathroom sink, we selected the sink in the bedroom suite as an alternative.

Exceptional

The manager Daniel was absolutely...

Liked: The manager Daniel was absolutely amazing this guy remembered my name days after checking me in. My name. Left me speechless. Wow. The facility was spot on. Real food for breakfast with a cook who was taking orders. Staff was friendly and helpful. Overall I have to give the manager credit. He runs a very well organized Establishment. All 10’s in my book. This is my new favorite hotel

Very good

Exceptional

Disappointing

Disliked: PLEASE READ BEFORE BOOKINGBefore starting this review, I’d like to state it is fact and not made up as there would be nothing to gain from false claims as the hotel would not reimburse/compensate you even if the worst of the worst happened. The overall hotel is fine. Breakfast is really good. However, the issues that are occurring here, I would not expect to find at a hotel in this price range. The issues that persist here have gotten worse throughout the years, especially cleanliness.Some issues include the fire alarm in the hotel. It has went off three times this year since staying here around 3 AM. The source causing the alarm cannot be found by staff.Another issue at this hotel involves hotel room keys. Staff was unable to activate our room key as the system was down for several minutes and while this was down, we were informed the parking gate sensor was not reading the room keys correctly and that you have to do it several times to make it go up and allow you to park your car. Because of the hotel cost this is frustrating but even more so because you’re paying $13 a day for parking. On top of that there’s also a resort fee they charge I believe $30 a day. These fees really add up and whatever money you think you save staying here is quickly gone.Rooms did not feel clean. Tub in the room was steaming hot, I am not a cry baby I like hot showers but in the shower you had to put it all the way on the cold setting to even get it tolerable. Rooms smelled of mothballs very strongly. Bed NOT CLEAN. Upon pulling down the comforter, there were donut sprinkles and hairs in our bed not belonging to us in the bed. GAG!This was the final name on the coffin for me with this hotel. I’ve frequented this hotel for a long time, since I was very young and then as an adult I’ve come back. Every few years I’ll give it another chance but each time I come back it gets worse and management does not care.

Most of the staff do...

Liked: The park for the children.
Disliked: Some parts of the room had rust , and walls needed repair.

Exceptional