Embassy Suites By Hilton Norman - Hotel And Conference Center

Was ok

Liked: Location was great
Disliked: Only had 3 elevators and 2 working My shower head was rusty and it took them till day 3 to replace

Great

Liked: Breakfast
Disliked: Na

Needs a little work

Liked: Located close to gym for basketball tournament and good breakfast and the complimentary items were great to use to relax from a busy day.
Disliked: Had to immediately change 1 room that smelled like smoke. The other room had long hairs in the sheets as if they had not been changed and those had to be replaced too. I was also charged for a vehicle fee for the 2 rooms I booked, although we all arrived in 1. The front desk told me one would be removed from my bill, but it never was

Thankx. Will stay again.

Liked: Great staff. Thank Scarlet.
Disliked: Breakfast was No Bueno. Limited and not very good.

Beautiful hotel, wonderful staff

Liked: The hotel is beautiful with big rooms and comfortable beds. My family loved getting burgers through room service and watching out the glass elevator.
Disliked: For the price, I found lots of small things-the decorative pillows had a cut in the fabric, the fan in the bathroom was really dirty. We got caught in a rainstorm and arrived late, so we couldn’t get our “free drink” at the bar. Little things that would have been nice to be fixed. We stayed here for breakfast and it was not great-the omelette bar was awesome, but the buffet was mostly empty.

Exceptional

Great location and clean.

Liked: Spacious and clean. The staff were very friendly and helpful.

Great customer service and establishment!

Liked: The establishment was great. Loved the location as I had a conference I was attending at the same location. The restaurant and shopping across the street was great!! The employees were very helpful and always smiling. The breakfast was outstanding.
Disliked: NA

Exceptional