Embassy Suites by Hilton Niagara Falls/ Fallsview Guest Reviews
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|1.2 miles from Niagara Falls centre|
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Ali Mon, 21 September 2020
Liked: The room view for suite 3708 was really good
Disliked: I expected much better than this.Don't count on breakfast.They charge you more than you expected
Smith Mon, 21 September 2020
Was not impressed
Disliked: Parking was very expensive.$60 per night. No one to clean the room unless you are staying 3 nights plus. Breakfast was a waste of money, do not get a room with breakfast included total rip off. Front desk seems to be very unhappy working answers were always short and the women seemed like she did not want to be bothered.
Salomão Mon, 21 September 2020
Liked: The view
Disliked: The hotel was too crowded
Vahid Mon, 21 September 2020
Nanna Mon, 21 September 2020
Overall nice Clean room and...
Disliked: The hotel reception told us that our room was not ready and we can upgrade to a ready one at almost $90. What a rip off! Unpleasantly surprised by breakfast as while booking the hotel it didn?t mention that the breakfast will be a small muffin, juice, water and an apple. We expected a hot breakfast.
Angella Mon, 21 September 2020
Liked: Didn?t like the cold breakfast choices
Disliked: I wish I could have a hot meal choice or coffee, I am aware it?s due to the Coivid 19, however dining is allowed in restaurants. So not sure why we couldn?t even have coffee.
Candice Mon, 21 September 2020
We would not be returning.
Liked: We enjoyed a nice meal at the Keg located on the 9th floor. Shuttle buses run quickly from the off-site parking lot to the hotel.
Disliked: The room was really dry so we tried to get a bottle of water from the vending machine. The machine ate our token but no water was dispensed. We called the front desk and they offered to not charge us for the token we used ($3.00) but didn't provide any information on how we could get any water in the hotel. We were so thirsty the entire night. The next morning we woke up thinking we would be able to enjoy a nice breakfast at the Keg but to our surprise, there were only 2 lunch bags being dropped off in front our door and that was our breakfast. In the bag, there was a bottle of water (should you have provided us this the night before?!), a bottle of OJ, a tiny muffin and an apple... Far from what we were expecting as a continental breakfast and nobody at the hotel told us it was going to be like this. Also parking is off-site and they charge $35 for overnight parking.
Vijay Sun, 20 September 2020
It was the best weekend...
Liked: It was too good
Disliked: Everything was perfect it?s very hard to find anything to improve
Scott Sun, 20 September 2020
Liked: The property was exception the staff was very professional and a great great view highly recommend this hotel
Disliked: Waiting for the elevators sometimes got a little long but I believe that was because of COVID-19
Saman Sun, 20 September 2020
Liked: The view was great
Disliked: No Free Wifi , Parking is expensive