Name: Embassy Suites By Hilton Niagara Falls Fallsview
Address: 6700 Fallsview Boulevard, Niagara Falls, ON
Telephone: (888) 420-1645

Embassy Suites By Hilton Niagara Falls Fallsview Guest Reviews

Overall Average Score:

Good (3.75 out of 5)

Write a review

Exceptional

Passable

Superb

Liked: Breakfast buffet access was managed well.
Disliked: Free happy hour drink quality and wine quality was poor and snacks were poor. Only one elevator serviced our floor so wait time could be improved

We are coming back with...

Liked: We have in line just for a few minutes. The breakfast that Embassy suits offer was good

Not the best.

Liked: Hotel is pretty and clean! The facilities and amenities are good, the room size was perfect for 3 people, the couch mattress is uncomfortable, good for kids or a healthy adult, but not recommended if its for an older person or someone with back problems. The view was nice (even the city view). They tried making me upgrade the room, and I didn’t which ended up being fine since we still got a partial view of the falls.
Disliked: The staff was rude and didn’t seem to want to be there, except for one girl during the complimentary drink hour on Level 9, and one girl at breakfast, they were the ONLY nice people I spoke with. Everyone else was rude or dry. Service quality is very important to me, so I would not go back, the staff made our stay unpleasant. Breakfast was not great! The hotel is located near the falls (you can either walk about 15 minutes downhill to reach it) or pay for a small incline railway, which is $9 per adult all day or $3.75 each way, it’s worth it. But if you are traveling with kids or want to enjoy the city and attractions then I would recommend staying closer to Clifton Hill, which is about a 20 minute walk, driving wouldn’t be worth it because of parking, if you like walking then it’s ok.

The hotel was average except...

Liked: Location was fantastic and our view from our room was amazing.
Disliked: The room had insects crawling on the floor and was not very clean.

Very good

Liked: Room
Disliked: Breakfast

It was great!!!! the views...

Liked: the view of this hotel is the best for a view of both the Canadian falls and American falls.
Disliked: The breakfast was unlike your typical breakfast from an Embassy Suites. It was a room with trays of food. No omelet station or chef to make you fresh eggs.