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AustraliaEmbassy Suites by Hilton Niagara Falls/ Fallsview Guest Reviews
Overall Average Score:
Good (3.75 out of 5)
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| 1.2 miles from NIAGARA FALLS centre |
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Jerice Fri, 26 May 2023
Good
Liked: The view
Disliked: The sheets were not clean. They had an order.
Stefanie Fri, 26 May 2023
Bad
Disliked: Ridiculous over charging for parking!! Cash grab!! Fridge in my suite didn’t keep any food or drinks cold. Elevators don’t even run properly. Excessive amount of time wasted on waiting for an elevator. My suite I booked months in advanced and got confirmation from the hotel that I can get my room early. Upon arrival was advised room isn’t ready and they have upgraded me. Without my knowledge I was charged additional money for my suite. Asked for an late check out and was told it’s an additional 50/hour
Kamaliutdinova Fri, 26 May 2023
Bad
Mehdi Thu, 25 May 2023
Very good
Liked: Loved the room
Disliked: I paid to check out late but 1 hour before my time was up, a staff came knocking on my door relentlessly to leave. I told her I had paid for extra stay but she didn't take my word for it and asked for proof! All she had to do was check with her front desk! My wife and I thought it was very rude and lacked courtesy.Also paid parking is discouraging.
Sarah Thu, 25 May 2023
Disappointing
Liked: I booked the room with the fall view to see fireworks but received the room where I couldn't see it
Disliked: I was very specific at the reception asking the lady to give me the room from which I will be able to see the firework (I said it 3 times), and I explained that we drew two hours just to see a firework from the window. She couldn't care less about giving the wrong room. She ruined our trip and experience.
Alan Thu, 25 May 2023
Great stay and would stay...
Liked: The view was incredible at Breakfast and our room. Exceptionally clean. Alot of staff to help and meet your needs, no problem getting a hold of someone.
Disliked: Nothing.
Yeshwanth Thu, 25 May 2023
Good
Owen Thu, 25 May 2023
Superb
Randeep Thu, 25 May 2023
Not worth the money just...
Disliked: Breakfast options for vegans was not good and it was too busy and all the food had gone before 9am
Mina Thu, 25 May 2023
never going back
Liked: view
Disliked: Embassy suits falls view rooms have the view of the fall! Both Canadian and American fall; however, there are a lot of downsides. 1-they offer you an upgrade at the checkout to get the view of both the Canadian and US Falls; however, all Falls view rooms have that view. You can see the fireworks from any falls view room, so be careful not to fall into that trap.2-There is limited on-site parking, which is always packed in the busy season, and on-site parking is not free. (Valet parking is $100/ night, which I found ridiculous.)3-I realized some rooms didn't have hot water in the show. We had hot water on the 41st floor; however, the pressure was very little. Hard to take a shower.4-line ups to get to the elevator or breakfast are too long times 15-20 minutes long. Although lineups are long, two elevators were out of service. 5-late check out up to 1 pm is usually free in many hotels in the US and Canada; however, the embassy charges $50 for a late checkout, and it can’t be later than 1 pm:6- The Fido cellphone had a very weak signal, making it almost impossible to do anything, and each room comes with only one device, free wifi, which, again, I find ridiculous.7-Room was very dusty I will never return to this hotel and won't recommend it to anyone.
