Embassy Suites By Hilton Mt. Pleasant Ferry Wharf Guest Reviews
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Write a review
Anonymous Tue, 22 July 2025
Exceptional
Liked: The hotel and the staff were very helpful in giving us some tips to find local attractions which was great. The hotel was clean, friendly staff and the complimentary breakfast was the cherry on top. Would recommend this to anyone traveling in the Charleston area. We definitely have it on our list to visit again.
Paula Sun, 20 July 2025
Exceptional
Anonymous Sat, 12 July 2025
Exceptional
Liked: Everything! Perfect location! We watched the beautiful sunset every night from the waterfront location.
Benjamin Wed, 9 July 2025
Superb
Disliked: The parking fee $30 per day is outrageous.
Franz Mon, 7 July 2025
Disappointing
Disliked: Price-Value
Tiffany Mon, 7 July 2025
Exceptional
Kim Sat, 5 July 2025
I wont be back
Liked: The hotel was clean. The facilities are newer. The restaurant food was good.
Disliked: On day two I responded poorly to a text asking how the stay was.. the manager called me immediately. My complaint was an uncomfortable bed so they moved my room- to their credit they responded quickly and courteously. Unfortunately, the room change was at 6 pm and the new room had a dirty bed. Housekeeping said they would come change it. We waited until 7 and when leaving found a bag with linens outside the door, apparently left by housekeeping... no knock just left outside the door. We went to the front desk who said housekeeping was gone but they would call a manager. We returned at 11 and found nothing changed. Went back to the front desk who said sorry there is no one here from housekeeping so I cant help you. We were left to have to change someone else's sheets in order to have a place to sleep. Reluctantly we changed them....and found only a fitted and top sheet were in the bag. No pillow cases or duvet cover. The next day went to the front desk to report what happened... no one ever contacted us to make it right.We spent 1 more night in that room... the bed was worse than the first room. Each bed had a tangible board running down the center and the mattress was hard as a rock. Due to the restless nights we ended up checking out and ending our trip early- with no refund. This hotel made our stay miserable. Big shout out to Pierre at the front desk who did absolutely nothing to resolve our linen issues. Even at check out he agree he did nothing to help. What we noticed is a lot of yes men running around that hotel but no one makes things happen unless your lucky enough to get ahold of a helpful manager.Other things to note about the rooms... both rooms had a direct view right into an office building.. we could see people working and were close enough we felt like we were intruding in their workspace. In the 1 room studio suite the bathroom door awkwardly opens into the bathroom and stops in the middle of the room right at the toilet...
Madison Sun, 29 June 2025
Superb
Tina Sat, 28 June 2025
Superb
Anonymous Thu, 26 June 2025
Passable
Disliked: Room would not cool great 4th floor hallway was hot and parking was over priced should not be charged for parking when paying for a 500 dollar a night room