Embassy Suites by Hilton Lexington Green

Exceptional

Liked: Great location, friendly staff

Very good

Liked: The staff was very nice. The room was very clean. The beds are very small and not very comfortable.
Disliked: The happy hour snacks not very good variety. I called before we went and asked if the pool would be open when we were coming they told me yes but when we got there we went to the room got our suits on and went to the pool and it was locked up. I went to the desk and asked if they were going to unlock it they told me no. i said for all weekend they said yes closed all weekend that was a big disappointment.

Superb

Liked: Room was great, variety of breakfast and tasty, clean and comfortable.
Disliked: Front desk must have been tired or upset before I got in to check in. He was impatient checking my group of 8. I had originally booked all rooms in my name and I had provided my cc. But for some reason he asked everyone’s ID and cc. He didn’t charge any of the cc, then charged it all to my cc which is what I wanted but then I was charged multiple times about 6 times for 4 bedrooms. They also charged a $25 fee for every room, which was not in the original booking price. Next day I went to a different hotel and check in was smooth and 1 charge to cc. I love embassy suites but staff needs to be friendly and professional.

Exceptional

Liked: Everything

Exceptional

Enjoyed our stay.

Liked: Location was great. Room was comfortable and spacious. Good breakfast.

Exceptional

Always a great place to...

Liked: Location, staff, comfort
Disliked: N/A

A most enjoyable experience.

Liked: Everyone was very friendly and helpful. We all enjoyed the stay.
Disliked: More lights in parking area. Needs cameras.