Embassy Suites By Hilton Knoxville West Guest Reviews
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Write a review
Kelli Thu, 12 June 2025
Exceptional
Liked: Clean and great breakfast
Michael Mon, 9 June 2025
Very good
Victoria Thu, 22 May 2025
Exceptional
Manley Wed, 21 May 2025
Room and amenities were good....
Liked: na
Disliked: Restaurant and room service didn't open until 5 pm.
Anonymous Wed, 21 May 2025
Exceptional
Liked: Everything, staffing,the food . Very professional.
Paul Mon, 19 May 2025
King suite NOT WORTH IT!
Liked: Lady at the front desk.
Disliked: I booked a king suite and there was two of us one in the king bed and went out on the sleeper sofa. The sleeper sofa had a very thin mattress super uncomfortable. Had to make it up myself there was no sheets on the bed upon pulling it out. The TV was bolted into the wall so I could not use the HDMI cable to do a project for work during my off time. There was a group of rowdy college kids on the floor making noise till after midnight. Between that noise and the bed I could not sleep. I checked in at 4:00 which was only shortly after they allowed it and it already said they had filled up all the rooms which I find it hard to believe. I did not want a room right next to the vending machine of the elevator which is exactly where I was room 514 look it up! Absolutely awful experience. Glad to be home where I can get a good night's sleep in a decent bed. You would at least expect a sleeper sofa to be semi-comfortable and for the maid staff to have already made the bed up with clean sheets but no that was not the case. For an expensive room 375 a night you would expect the breakfast would be a little better as well. Very average excuse me let me say below average.The view out the window was looking at a trucking company and interstate was right next to the hotel as well. If I'd seen the hotel in advance I would have never booked it and I certainly would not have booked the King suite with a below average sleeper sofa
Thomas Mon, 19 May 2025
Exceptional
Stan Tue, 6 May 2025
Very good
Liked: Very nice location.
Laura Mon, 5 May 2025
Its my hotel of choice...
Liked: Breakfast is great. They have a nice variety. Also the restaurant and bar on site is such a convenience. Its my second stay at the Embassy suites and I find it enjoyable, the staff friendly and accomodating and very clean. Its in a good location and its safe. You do need a car to get around. Nothing is in walking distance.
Disliked: No complaints
Nathaniel Thu, 1 May 2025
Exceptional