Embassy Suites by Hilton Kansas City Plaza

I was disappointed in this hotel - not good value for the money. The room was depressing; the bathroom was tiny; the staff was not helpful - I asked about spare bedding and they were unsure where it was located. The internet is an additional cost. The parking lot is confusing, and no one explains how to use the card. The whole experience was not good.

Liked: Elevator is fast.
Disliked: Older furnishings; staff not helpful.

We loved the 2 hours of free drinks and the nice hot breakfast. Rooms are very spacious and comfortable.

Liked: Spacious room and friendly staff.
Disliked: Pricy.

Liked: It was perfect for our stay. A central location within walking distance to The Middle of the Map Fest. Plenty of room (3 big beds) for my family to sleep comfortably. Great breakfast in the morning with lots of variety!
Disliked: A little pricey.

Passable

Liked: The amenities were nice. The staff was wonderful.
Disliked: Cleanliness was a huge issue. There was dust everywhere in our room, as if nothing had been wiped down prior to our stay. An oil change sticker was stuck to a photo in the room. Gross finger prints all over the window and some sort of body parts prints on the wooden head board. We discovered a dead cock roach in the bathroom, one crawling in the sink and 3 more in the bathroom alive throughout the night. The hotel said they couldn't refund any part of our stay because we used Booking.com to book our stay. Overall dissatisfied and won't stay there again.

Nice building, poor service and...

Liked: Free breakfast was very welcome. The overall construction, especially the atrium, was very inspiring. The pool area was quite nice despite not being the cleanest.
Disliked: The cleanliness and quality of the room/building was very old and past its time. We requested housekeeping multiple times over 3 days through calling over the hotel phone, texting on the staff line, and even in-person at the front desk and we never received the service. We had to flag down the housekeeping staff ourselves and request they replace our towels/shower gel. We never had the beds made.

Superb

Very good

Exceptional

Liked: Everything was wonderful the 2 gentlemen working the front desk to check us in were wonderful the room was spotless and comfortable. I even considered moving in.. even the breakfast was great
Disliked: No complaints loved everything. Everything was clean and beautiful

Bad

Average

Liked: The room and how close it is to an entertainment district
Disliked: The pool was closed

Good

Poor

Liked: location
Disliked: The food was terrible at dinner and the breakfast. Understaffed in both, but food quality was not up to Embassy Suite Standards we are used to.