I was disappointed in this hotel - not good value for the money. The room was depressing; the bathroom was tiny; the staff was not helpful - I asked about spare bedding and they were unsure where it was located. The internet is an additional cost. The parking lot is confusing, and no one explains how to use the card. The whole experience was not good.

Liked: Elevator is fast.
Disliked: Older furnishings; staff not helpful.

We loved the 2 hours of free drinks and the nice hot breakfast. Rooms are very spacious and comfortable.

Liked: Spacious room and friendly staff.
Disliked: Pricy.

Liked: It was perfect for our stay. A central location within walking distance to The Middle of the Map Fest. Plenty of room (3 big beds) for my family to sleep comfortably. Great breakfast in the morning with lots of variety!
Disliked: A little pricey.

Passable

Liked: The staff. is very friendly specially the room attendant that is from heart of the house
Disliked: The rooms need a renovations

Very good

I personally wouldn’t stay here...

Liked: The location was good, the idea was great
Disliked: Our room was disgusting, rust on the floor boards, rust in the bathroom, the beds in the room were clean but the whole reason we went with embassy is for the third bed option- the pullout and when I got up in the morning my boys were sleeping on the accept chairs because there was a nasty stain on the mattress. We were to be compensated with Hilton rewards but it never came through Breakfast was decent, the pool looked nice but we didn’t have a chance to go in

NOT LIKE OTHER es STAYS...

Liked: closet door handle missing. room musty................changed rooms.

Passable

Good

Liked: The room was clean and staff was all friendly
Disliked: The freezer in the mini fridge was frozen over solid and couldn't used. The bath tub drained extremely slow and the shower water was super hot and no matter how much you turned the hot down it wouldn't change the temp. The lined for breakfast were very long and slow and after waiting several minutes then had to wait again because there were no plates and half the food serving area was empty.

Uncomfortable, dirty and embarrassing

Liked: Trash dirty unfriendly staff photo different from advertised over booked no breakfast to feed everyone Short staff the elevator were over crowded parking was over packed no spaces still had pay for parking did not meet expectations or live up to what is expected from Hilton embassy suites. On oxygen and auto immune disorder sanitation and cleanliness matter in this time of life Covid kills. Not smoke free every one room smelled like smoke one of rooms smelled like hard chemicals a total disaster for the guest and Family that disability’s and and was a let down compared to embassy suites San Antonio airport??? So sad
Disliked: Customer service and cleaning or breakfast and rooms bad

Exceptional

Underwhelming, but staff was helpful

Liked: Breakfast was very good, but I could just tell staff is taking shortcuts. Margarine packets looked like they had been put back if not used by other guests, etc. Desk staff was so welcoming and helpful, but it was so obvious they are taking shortcuts and need more help. Lobby is beautiful, but the whole place overall need updating.
Disliked: Smelled musty, stained carpets, refrigerator in disrepair, few ice machines, parking garage looked almost dangerous. Refrigerator in room was over iced and leaking water, so we called and got a replacement, but it froze everything, one phone didn't work, parking garage with electrical hanging