Embassy Suites by Hilton Indianapolis Downtown Guest Reviews
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|0.2 miles from Indianapolis centre|
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Dennis P, Oak Park, visiting IU Natatorium at IUPUI Mon, 4 December 2017
Every Embassy Suites employee I encountered was amazing. Needed to switch rooms because of construction noise - no problem, it was handled quickly without an issue. Needed a late check out time for Sunday since my son was racing in the evening and he needed to eat and sleep before finals - once again, no problem. Wished my son good luck. It was all the little things like wishing my kid good luck that made the experience better than I expected it to be. Now I need to let Embassy Suites higher-ups know directly just how great their staff were during our stay.
Liked: The hotel is currently under renovations but the staff do an amazing job keeping the noise and dust from construction to a minimum.
Disliked: I expected the rowdy Big 10 Championship fans to be very loud when they returned but the staff once again did an amazing job in controlling the situation for us swim parents.
Terri, Illinois Mon, 27 August 2012
Hotel great; room great; breakfast great; happy hour great. It was perfect location and everyone was so helpful!
Sopher Sat, 25 March 2023
Anonymous Thu, 23 March 2023
Dianisha Tue, 21 March 2023
Liked: I enjoyed being able to relax away from home. Hotel was busy however, I was able to enjoy breakfast as well as the reception. Comfortable beds and spacious room. The park structure had a ton of space although it was packed
Disliked: Have quick access to the pool. The front desk person was like a gatekeeper of the pool on Saturday night. My husband and I waited for a few minute to get into the pool, however, we were tired of waiting after a few minutes and did not get a chance to get into the pool
Yolaunda Thu, 16 March 2023
Liked: The bar area and the facilities as a whole was beautiful. They also executed my special request for set up of the room.
Disliked: No pool or jacuzzi, it was advertised on the website, but there is no longer an amenity at the location. I was a little disappointed that it was advertised, but wasn't available.
Charles Thu, 16 March 2023
Overpriced and many things not...
Liked: The staff was friendly and room was clean.
Disliked: There is no front entrance. Later in the evening the only way to hotel is walking up car park ramp dodging cars. Then lobby is on 2nd floor and the up escalator was not working all weekend. I have a sore knee which made this extra important. So it was climb stairs or wait 20 minutes on a single elevator where there were people always lined up to use. Finally when leaving only one elevator worked in parking garage so that was another 20 minute wait to get to me car. Honestly for $400 a night my experience with hotel was way below par.
Lauren Wed, 15 March 2023
Won?t stay here again!! only...
Liked: The location was great. We were going to Lucas oil and rented the little ride on thing to get there.
Disliked: The parking attendant guy ended up parking my husband?s truck and they towed his truck!!!!!!He goes out to get his clothing out of his truck and his medication?s and everything the truck was gone!!!The guy that parked his truck did not communicate communicate with the morning people that he had parked the truck in the spot that he did, because there was no other parking spots?. So the day people towed the truck? we had needed to get to the bank and then also to Lucas oil by noon and due to that fact, we missed getting to the bank all together! And then we were late for supercross ! I also received a messaging system from them, asking how everything was going if we needed anything yada yada yada? I asked for towels, washcloths, and hand towels. And they never brought them. My husband had to walk downstairs and the middle of the night to get them.
Drake Mon, 13 March 2023
Ashley Sun, 12 March 2023
Liked: The staff was very nice and breakfast was amazing.
Disliked: Lot of construction
Brandi Mon, 6 March 2023
Anonymous Sat, 4 March 2023
it was nice, we would...
Liked: the hotel was beautiful. staff was very accommodating.
Disliked: parking was very hard. all the lower level parking was taken by smaller vehicles. past the 3rd level our larger truck could not go. they need to designate those bottom levels for larger vehicles only. the room was a bit dirty, still some trash from the pervious guests. no fitted sheets, the pull out mattress was full of food crumbs and had no sheets on it. we had to ask for sheets and they brought us 1 top sheet and no fitted sheet. So my kids basically slept on plastic because the sheet didn?t stay in place.