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Embassy Suites by Hilton Houston West - Katy eeef - (855) 304-8562
Embassy Suites by Hilton Houston West - Katy, 16435 Katy Freeway, Houston, TX -(855) 304-8562
Area: Energy Corridor - Memorial - CityCentre
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BOOK ONLINE OR CALL - (855) 304-8562
4.5
HOTEL RATING: 
WONDERFUL
4.5 out of 5 (602 Ratings)
22.4 miles from Houston centre
BOOK ONLINE OR CALL - (855) 304-8562
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Hotel Description
Located in Houston 11 km from CityCentre Plaza Embassy Suites by Hilton Houston West - Katy provides accommodation with a restaurant free private parking a fitness centre and a bar. This 4-star hotel offers an ATM and luggage storage space. The accommodation offers a 24-hour front desk a shuttle service room service and free WiFi throughout the property. All units at the hotel are equipped with a seating area. At Embassy Suites by Hilton every room comes with a desk a flat-screen TV and a private bathroom. A buffet breakfast is available daily at the accommodation. Access to the indoor pool and business centre is provided to all guests of Embassy Suites by Hilton Houston West - Katy. Houston Arboretum and Nature Center is 23 km from the hotel while Memorial Park Houston is 23 km away. The nearest airport is George Bush Intercontinental Airport 38 km from Embassy Suites by Hilton.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
u
Swimming Pool
E
Fitness Center
q
Accessible
A
Business Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
Other Amenities
` Free Breakfast
` Free Parking
` Restaurant
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Wheelchair accessible
` fitness center
` shuttle service
` telephone
` 24-hour security
` Free Wi-Fi
` Indoor pool
` Daily Housekeeping
` English
` French
` Spanish
` Convenience Store
` gift/souvenir shop
` taxi service
` smoking allowed
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Free face masks
` Chinese [Mandarin]
` Contactless check-in/out
` Food delivery

Embassy Suites by Hilton Houston West - Katy Guest Reviews

Overall Average Score: 
Wonderful (4.5 out of 5)

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5

Exceptional - 5 out of 5

Daniel Fri, 30 April 2021

Exceptional

5

Exceptional - 5 out of 5

Aretha Thu, 29 April 2021

Exceptional

Liked: Happy hour and breakfast were great!
Disliked: There was a guest sitting on the desk eating pizza and being disruptive when we checked in.

3.5

Good - 3.5 out of 5

David Tue, 27 April 2021

decent

Liked: The breakfast was a little let down compared to my past experiences with other Embassy Suites stays. I understand that the covid-19 virus has changed many things everywhere and the elevator use was pretty bad as well due to the virus, when families were waiting to go to their rooms or waiting to go down it could take a while. I 'am disabled and I had to use the stairs from the fifth floor after I had to wait for eight elevator that were full with four people the (MAX) due to the virus.

5

Exceptional - 5 out of 5

Kaysandra Mon, 26 April 2021

Exceptional

4.5

Wonderful - 4.5 out of 5

Guillermo Mon, 26 April 2021

Superb

0.5

Poor - 0.5 out of 5

Jennifer Sun, 25 April 2021

Never Ever Again

Liked: The room and the decor.
Disliked: The front desk lady was rude beyond measure. I called in advance and let her know I was on my way. I also let her know that the amount of ppl staying was going from 4 to 3. That my husband was only staying to do the cake but wasn?t staying at the hotel. I then asked about the pool. As my daughters friends also had rooms there, for her birthday. She then told me that it?s only for families and for 30 minutes at a time. I then said if we are all in the same party how would that not be the same as a family?She said it wasn?t. And again they were almost full. I then said can I reserve a slot then? She said no. It?s a first come first serve type of thing. I said ok well I?m on my way.When I got there about 15 minutes later I walked up to the front desk and told her my name and then explained again about my daughters 18th birthday. My husband was about 4/5 feet behind me. She then told me that she could tell by the way I talked I was the lady that she had just talked to. I told her that I?m not sure what that meant but that yes I had just talked to her. I asked if I could reserve the 30 min slot for the pool and she said their were no slots available. I then asked her why my price was the same if now I had fewer ppl staying. She very rudely said well If you could do math you would be able to tell that it?s more because of the deposit. I informed her that I?m a engineer and very good at math. That she also went over this with me on the phone so I remembered. But again that wouldn?t make it more. She interrupted me and said I wasn?t that good at math and then broke down what everything cost. Before she said the total I told her what it was. And yes I understand that. But again that?s the same amount as before. Then she said oh well I must of made a mistake when I talked to you on the phone. My husband text me and asked if I wanted him to talk to her and I said no. When I?m done just see if you can get pool time.

5

Exceptional - 5 out of 5

Booker Thu, 22 April 2021

Exceptional

1

Poor - 1 out of 5

Laurent Wed, 21 April 2021

Poor service

Liked: Breakfast still good
Disliked: Hotel very noisy the night , many people visiting gust and doing party all night . Personal has no commitment with customers .

2.5

Fair - 2.5 out of 5

Rose Wed, 21 April 2021

Passable

Liked: Good

3.5

Good - 3.5 out of 5

Adekunle Wed, 21 April 2021

Good

Liked: Location and staff
Disliked: Nothing

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Embassy Suites by Hilton Houston West - Katy 16435 Katy Freeway, Houston, TX