Exceptional

Exceptional

Liked: Happy hour and breakfast were great!
Disliked: There was a guest sitting on the desk eating pizza and being disruptive when we checked in.

decent

Liked: The breakfast was a little let down compared to my past experiences with other Embassy Suites stays. I understand that the covid-19 virus has changed many things everywhere and the elevator use was pretty bad as well due to the virus, when families were waiting to go to their rooms or waiting to go down it could take a while. I 'am disabled and I had to use the stairs from the fifth floor after I had to wait for eight elevator that were full with four people the (MAX) due to the virus.

Exceptional

Superb

Never Ever Again

Liked: The room and the decor.
Disliked: The front desk lady was rude beyond measure. I called in advance and let her know I was on my way. I also let her know that the amount of ppl staying was going from 4 to 3. That my husband was only staying to do the cake but wasn?t staying at the hotel. I then asked about the pool. As my daughters friends also had rooms there, for her birthday. She then told me that it?s only for families and for 30 minutes at a time. I then said if we are all in the same party how would that not be the same as a family?She said it wasn?t. And again they were almost full. I then said can I reserve a slot then? She said no. It?s a first come first serve type of thing. I said ok well I?m on my way.When I got there about 15 minutes later I walked up to the front desk and told her my name and then explained again about my daughters 18th birthday. My husband was about 4/5 feet behind me. She then told me that she could tell by the way I talked I was the lady that she had just talked to. I told her that I?m not sure what that meant but that yes I had just talked to her. I asked if I could reserve the 30 min slot for the pool and she said their were no slots available. I then asked her why my price was the same if now I had fewer ppl staying. She very rudely said well If you could do math you would be able to tell that it?s more because of the deposit. I informed her that I?m a engineer and very good at math. That she also went over this with me on the phone so I remembered. But again that wouldn?t make it more. She interrupted me and said I wasn?t that good at math and then broke down what everything cost. Before she said the total I told her what it was. And yes I understand that. But again that?s the same amount as before. Then she said oh well I must of made a mistake when I talked to you on the phone. My husband text me and asked if I wanted him to talk to her and I said no. When I?m done just see if you can get pool time.

Exceptional

Poor service

Liked: Breakfast still good
Disliked: Hotel very noisy the night , many people visiting gust and doing party all night . Personal has no commitment with customers .

Passable

Liked: Good