Embassy Suites By Hilton Hotel Richmond-Commerce Center

Good

Liked: Breakfast
Disliked: No hot tub

Excellent

Liked: The breakfast was wonderful. The space was good for sitting and catching up with friends. The staff was extremely friendly.
Disliked: Nothing. Everything was great. Very convenient.

Nice

Liked: I love Embassy always.
Disliked: The check in attendant that made me feel like I had done something wrong booking a certain type of room two months ahead and not being able to stay in that room. The GM corrected it and I thank him.

Not worth the money anymore.

Liked: No room has a room that actually has ac, we’ve stayed two weekends in a row and both times we had the ac set as low as 50 and it kept going up to 76, only reason we stay in for the happy hour, pool and breakfast.
Disliked: Back in the day it used to be to be complimentary free drinks, now you get 2 tickets. It use to be worth the money and now im so upset that I paid over $200 to stay in a hotel room and the pool so cold my daughter couldn’t swim for shaking but lesson learned. We’ll find other accommodations from now on. We have it 2nd chance and it was even more disappointing.

Juvenile Delinquents

Liked: The space of the room was good.
Disliked: That so many things were broken or not working, the A/C was broken, and a group of about 30 or so young people were fighting outside our rooms and running into our doors on the entire fourth floor at 11:30 pm, music blasting. We were up all night with anxiety and got no sleep. Paid way too much for what we thought was going to be a nice, elegant hotel stay turned into being in the center of a brawl.

Good

Superb

Love it, but hate sleeping...

Liked: It’s a great property, location is well placed, staff is great, nicely decorated. Great morning buffet and nightly free drinks is amazing. We’ve had 2 stays here and loved them but had the same issue each time with the rooms staying above 73 degrees at all times. You had no control over the temperature and have had to had the doors open in the middle of the night each stay, and it’s concerning when you have small children. So we have decided to not stay there again which really stinks. We love the hotel a lot on all other aspects and for the price can’t beat it aside from not getting enough rest with how hot you can get.
Disliked: The rooms staying to hot.

Passable