Embassy Suites By Hilton Hotel Richmond-Commerce Center Guest Reviews
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8.0 miles from Henrico centre |
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Tommy Wed, 1 May 2024
Superb location and amenities. The...
Liked: The gentleman at the reception desk at check in, was extremely knowledgeable, polite, welcoming and exceptional in all facets. I would stay there again just to converse with this gentleman again. Unfortunately I did not catch his name as I was exhausted from driving, but he was tall and wore "round" glasses. He is an asset to your company and should be used to train others in his position at ALL of your facilities.
Disliked: The bathroom door of our room was heavily damaged and did not close properly. But the room was exceptional.
Carlos Tue, 30 April 2024
Superb
Lakeia Mon, 29 April 2024
It was great other then...
Liked: The breakfast was good. It was comfortable
Disliked: I did not like that we had to exit the building in the middle of the night. Because someone pulled the fire alarm and broke my rest after driving a good distance.
John Sun, 28 April 2024
Good
White-banks Sun, 28 April 2024
Convenient hotel for a short...
Liked: The location was good. The breakfast was okay, I remember it being better in the Embassy Suites hotel located in New York.
Disliked: The rooms could be cleaned everyday. The air conditioner leaked badly in my room.
Christian Sat, 27 April 2024
Good
Dawkins Fri, 26 April 2024
Very good
Harrell Fri, 26 April 2024
Poor
Liked: Breakfast was wonderful. Made to order omelets we're great.
Disliked: Musty smell with mold on doors and walls. Bought a can of Lysol to spray room. AC was dripping from ceiling onto the floor in a puddle. When I told the man at the desk that I had to put a towel on the floor to catch the water, he told me "good deal". As if that was the right way to take care of it.
Devarus Thu, 25 April 2024
Passable
Liked: Very comfortable, i loved the stay.
Disliked: Everything went good, except 2 days later i see i have an extra charge on my card, I’ve been calling them for 2 days and can’t get anyone on the phone.
Kimberly Mon, 22 April 2024
Superb
Liked: I love everything about this hotel the rooms are roomy and comfortable the beds are amazing the staff is very friendly and positive
Disliked: I do not at all of them elevators they are not well maintained they're very slow they really need to upgrade and they should not be charging $10 a night for parking when you're already paying $200 or more out of pocket per night plus our tax which is an additional 35 that I feel is a rip off to families who come there and really enjoy the hotel... And one more thing is the bathrooms are very small when you are a midsize person or person that is disabled or handicapped...