Embassy Suites By Hilton Hotel Northwest Arkansas

Liked: Everything. Beautiful; the staff were cool.
Disliked: Nothing.

Exceptional

Satisfied with the stay, disappointed...

Liked: The room was perfect and clean. The bathroom was separated from the front room and the bedroom. The bedroom had a door for privacy. There was a sink in the small kitchen area. Plenty of seating. And a table with four chairs.
Disliked: When we checked in the person at the counter told me that we would be charged a $50 holding fee and that it would be refunded after our stay. I understood that and we went about our stay and then when we checked out, I confirmed to the person checking us out that the holding fee would be refunded and she said yes (this was a different person from the the person who checked us in). She mentioned that it may take up to 14 business days since it was booked through a third party (booking.com). I said ok. We pulled off and then I got a notification on my phone of a charge from the hotel. I pulled it up and we were charged an additional $30. I decided to go back to the hotel and ask about this charge since I was not informed of any other charges when we checked out. She said (the same person that checked us out) oh yes that is a $15 per night charge for parking. I said when we checked in the person who checked us in did not tell us of any parking fees at all. She said oh ok, well I will take it off this time and make sure that person knows from now on that we do charge a parking fee. So she processed the return which she said would be within 14 business days. This was on a Sunday. The $30 refund was returned by Wednesday, however I have not received the $50 refund for the holding. I have never had to pay for parking at a hotel unless it was in a city where the hotel did not have parking and we had to find a garage. When we did have to pay for parking they told us upfront. So this lady not telling me at check out about this parking charge per night, felt dishonest. She Only mentioned it when I came back into the hotel to question it. So from now on I will definitely make note when I check in that there are no parking fees or any other extra charges, and encourage anyone else to do the same.

Exceptional

Very good

Liked: Location to other sites
Disliked: When I tried to book different dates were double the price for one night compared to other nights.

Exceptional

Liked: The breakfast and front desk staff were phenomenal
Disliked: The bar area The staff was extremely rude, over worked which resulted in them attitude and unpleasant experience.

Exceptional

Do better

Liked: Clean and nice
Disliked: Could not control jacuzzi tub. AC was not cold. Refrigerator was hot with no knob to change it.

Good stay!

Liked: The room was a great size
Disliked: I wish they had a hot tub and maybe an area for smaller kids to enjoy the pool

Enjoyable

Liked: Close to concert venue
Disliked: Too Little hot water in the shower