Embassy Suites By Hilton Hotel Nashville - South/Cool Springs

Good

Disappointing

Very good

Liked: The room was big more than enough room.
Disliked: The pool was small. Too many kids.

Very good

Liked: The front desk and hospitality staff were amazing. Also the size of the rooms are great.
Disliked: The breakfast was less than expected. Normally Embassy Suites has the best breakfast. The food was cold, not a big selection like in the past. And there was only one cook on the omelette station at times and the line was very long. Happy hour was fine. The snacks they used to have are different as well as the drinks. I’ve had better experiences at Embassy Suites. The front desk and hospitality staff were amazing. I was told that this particular location will be doing renovations soon. I hope to return after the renovations are complete. Thank you.

Superb

Exceptional

Liked: I live this hotel. This is the only one we stay when we come to Nashville.

Good

Liked: Very good
Disliked: Room too cold with no instructions how to change. Pillows not comfortable

Don’t let the exterior fool...

Liked: Decent location and looks nice from the outside
Disliked: Outdated and the smell is extremely unapealing. It smells musty and almost smells like a litter box. This wasn’t just one room as we were with another couple and they had to switch rooms due to the smell and the second wasn’t much better. For my family, they initially gave us a room that was OOS and we had to get moved and they both had this smell. The pool was also very cloudy and it looked more like a storage closet with boxes stacked against the wall.

Superb

Liked: Breakfast was excellent. Fresh ingredients, made to order. Generous portions.
Disliked: N/A