Embassy Suites By Hilton Hotel Cleveland-Rockside

Great.

Liked: Clean
Disliked: Nothing

Superb

Liked: Location, staff was amazing and the hotel met our family of 6 needs
Disliked: The pool area was pretty cold. The water was warm though.

Exceptional

Not worth the price

Disliked: Not the cleanest and the rooms were old and smelled bad. The carpets were dirty, there was hair in the bed and shower. The pool was freezing cold. Breakfast was not great either. Not worth the price!

It's worth every penny

Liked: We loved everything. We usually don't get to stay in hotels like this because of a strict budget. But we had some play money and the option for afterpay, so for us, this felt like luxury. The hotel is beautiful on the inside and out. The inside is a beautiful kind of open concept. You have walkways on every floor to look out at the lobby of the hotel. Everything was really clean. The restaurant and bar were excellent. I can not express this enough. The bar tenders are hilarious and great company. We had three during our time there. I believe their names were Jackie, Amara, and Carol. Absolute wonderful people. We had Jackie and Amara for the longest time when we were down there our first night. They looked at us and could just tell what we'd like to drink. The atomosphere was phenomenal. I wish i had more money to tip these ladies. I think we only managed around $30 between leaving a tip on the card and cash. They are genuinely worth so much more. Our hotel room was really clean, super spacious. Plenty of towels, comfortable bed. My fiancé and I really just loved it there. We are simple people and are honestly debating on just having part of our honeymoon here, just relaxing at the hotel! To some people, this might be the usual, but if you're used to the best westerns and like the cheaper end and decent quality. This place will make you feel like kings and queens. The food at this place is fabulous, the prices are decent for what you get. The portions are big. The food is seasoned and well prepared. I could go on for so long because this place gave us exactly what we wanted. Just a nice getaway from home. If you have the chance, please give this place a good try.
Disliked: If i have to say something. I think the only thing I could really comment on was the shampoo being out. But honestly, I also could not tell from the side of it where it's supposed to show the level like the rest of the bottles

Pleasant

I will not be staying...

Liked: I booked a king suite and the room smelled like smoke or must. The carpet was sticky and gross it was hard to walk around on it. None of the side tables were wiped down because it looked like finger nails clippings were on the nightstand next to the bed. All I wanted to do was take a hot shower and go to bed but the bathroom was also not the best there was absolutely no soap, besides an empty box next to the sink so I am assuming the bathroom wasn’t cleaned either. I looked in the tub and there were two USED soap bars. So I’m assuming I was supposed to use the remittence of soap from guest before me which actually made me cry. It was so disgusting and disappointing. I cannot believe they charged $200 for a sticky mess.
Disliked: Not cleaned

Cavaliers vs Knicks game.

Liked: Had a great time, staff were very friendly and helpful. The room was clean, spacious and comfortable. I would definitely recommend this location.

Exceptional