Embassy Suites By Hilton Hotel Cleveland-Rockside

Overall everything was nice and...

Liked: Great location and very nice inside.
Disliked: Group of kids staying at the hotel running around and making noise all hours of the night in the hallways.

Exceptional

Exceptional

Good

Liked: Staff was excellent especially workers at breakfast.
Disliked: Room floor was dirty and bathroom had peeling paint and not the cleanest.

Exceptional

Exceptional

Don't stay here

Liked: The lobby
Disliked: The inside looks every bit of a 3-star hotel. It is beautiful. However, as soon as you pull up, it's noticeable that the parking lot needs some work. Once you get up to the rooms, you will immediately notice how cheap and outdated that everything looks. The cheapest carpet, old and hard sofa and seating. The chairs at the table had stains, the carpet had what looked like burns in it, a light was missing a bulb, where the microwave sat it was messed up, the microwave and fridge was cheap as can be, a light switch didn't even work, the thermostat didn't seem to function properly. The clock was messed up. The bed felt like they put a mattress topper over a plywood board. Kids running around and hollering and being allowed to act a fool when many people are probably trying to sleep or enjoy their peace and quiet. For reference, i was on the 8th floor. I will never stay at another Embassy Suites again.

Poor

Pleasant