Embassy Suites By Hilton Hotel Chicago O Hare Rosemont

Disappointing facilities but good location....

Liked: The location is convenient from the airport with an easy transfer shuttle.
Disliked: Embassy Suites have gone downhill in a big way in the last years as a chain. This one was particularly bad, with extremely outdated rooms and facilities. The pool was a particular disappointment, as it was both freezing cold and quite dirty, so much so that I couldn’t even see with goggles. Our room was on the ground level and therefore super loud during the happy hour and breakfast. It was extremely strange as instead of a normal suite with a pull out bed etc, ours had a huge conference table and looked like an office.

Very good

Passable

Did not meet expectations.

Liked: Good location for accessing multiple parts of the city. Excellent value, seemed a little too good to be true (and it was too good to be true).
Disliked: This is an aging property badly in need of refurbishment (worn and aging infrastructure, like carpet, bed, fixtures and fittings in common areas).

Took my wife and I...

Liked: Food and the people
Disliked: Beds beds beds beds beds mattress mattress mattress pillows pillows pillows

Enjoyed my stay so did...

Liked: Everything the Breakfast the evening brunch.. Cleanliness, the staff was helpful..
Disliked: The pool was cold and had hair in it

Pleasant

Liked: Location
Disliked: Check in person and the story’s were really dirty.

Superb

Excellent- and huge shoutout to...

Liked: Breakfast was great.I want say HUGE Thank you to counter representative name Dalina, she provided excellent customer service and made our trip / stay very easy for us, huge shoutout to Dalina, appreciated her going above and beyond to help us.
Disliked: N/ A