Embassy Suites By Hilton Hotel Chicago Downtown Guest Reviews
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Megan, Chicago, visiting Excalibur Chicago
If you're going to charge someone's credit card, make sure you ask them if it's okay! I'm getting married in a week in a half and find this added expense unappropriated!
Disliked: Booking website said 3pm check-in - it was actually 4, so had to wait. Ordered 2 room suite with 2 double beds - got a king and had to go back downstairs from the 11th floor. Was then informed they didn't have my room available and had to switch me to a non-smoking room. It wasn't until I got home and checked my credit card statement that I found they also charged me 75 dollars without telling me they were going to.
Sara Tue, 22 July 2025
Exceptional
Paul Tue, 22 July 2025
Exceptional
Douglas Tue, 22 July 2025
Exceptional
Victor Mon, 21 July 2025
Superb
Liked: I liked everything, excellent location
Martinez Mon, 21 July 2025
Exceptional
Stephany Mon, 21 July 2025
Very good
Andy Mon, 21 July 2025
Good quality hotel in a...
Liked: Large, comfortable room. Complimentary afternoon drinks. Breakfast was very good.
Disliked: Expensive parking.
Stephanie Mon, 21 July 2025
Would recommend to friends traveling...
Liked: Beautiful property in great location. Rooms are comfortable and were kept clean.
Disliked: Slow elevators.
Nikki Mon, 21 July 2025
Superb
Liked: The location was great. It was very clean and the breakfast was great. Overall, we were very happy
Disliked: It would've been great to have more water bottle fountains, and washer/ dryer than just 1 on the whole hotel. The dryer was so slow and would take 2x the time. There was often a line for the laundry amenities because there was a high need and the dryer took a long time. 1 or 2 more sets of machines would've been more appropriate for that size of hotel. The pillows were very small and didn't feel like great quality, especially for the price we were paying.
Heather Mon, 21 July 2025
A++ for hotel staff, friendly...
Liked: Location, staff, price
Disliked: The room service Togo was terrible