Embassy Suites by Hilton Dulles Airport

Superb

Very good

Very good

Liked: Staff at the front desk were great. Room size was nice. Whole place was very clean.
Disliked: Breakfast was not very good. At this room price, I expected some fresh bread in the morning instead of preserved pre-packaged bread products. The omelet bar was nice. Coffee was also not great, an espresso option at this point would have been nice too. Also, the pool was very small and the hours were terrible. It did not open till 4:00pm. I booked this for the pool but we never got to use it. It wasn't open in the morning and in the evening the tiny pool was crowded with teenagers.

Very good

Good value

Liked: Clean/ good location
Disliked: Parking situation

Disappointing

Liked: We really liked the room.
Disliked: For some reason my room was booked twice. Upon arrival I told them I only was booking one room. There was an error with the second room being booked. Although I only booked one room I was charged for two rooms. I have spoken multiple times with hotel staff. I have called Hilton customer service. I have spoken with Booking.com. Obviously the room should not have been booked twice. The hotel collected the money for the extra room and is refusing to refund me. I really think an organization as big as Hilton could afford to correct this error. The extra $150 has a much bigger impact on me. Disappointed with customer service.

Very good

Exceptional

Superb

Liked: everything great
Disliked: Breakfast long line to get your breakfast