Embassy Suites by Hilton Dulles Airport

Good value

Liked: Clean/ good location
Disliked: Parking situation

Disappointing

Liked: We really liked the room.
Disliked: For some reason my room was booked twice. Upon arrival I told them I only was booking one room. There was an error with the second room being booked. Although I only booked one room I was charged for two rooms. I have spoken multiple times with hotel staff. I have called Hilton customer service. I have spoken with Booking.com. Obviously the room should not have been booked twice. The hotel collected the money for the extra room and is refusing to refund me. I really think an organization as big as Hilton could afford to correct this error. The extra $150 has a much bigger impact on me. Disappointed with customer service.

Very good

Exceptional

Superb

Liked: everything great
Disliked: Breakfast long line to get your breakfast

Exceptional

Exceptional

Superb

Disliked: Did not like paying extra for the parking lot of the hotel.

Exceptional

Liked: Nice and clean
Disliked: The ceiling over the pool was leaking so the pool was closed