Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center, Frisco

Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center Guest Reviews

Overall Average Score:

Very Good (4.16 out of 5)

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Great staff; clean and roomy suites.

Liked: Great staff.
Disliked: Not anything was bad.

Enjoyed the stay very much.

Liked: Everyone was extremely polite and pleasant to deal with.
Disliked: None

everyone of the staff members...

Liked: location
Disliked: minor issues with parking garage nothing crazy. sometimes the room key worked to get in parking garage sometimes not.

Exceptional

Liked: happy hour

Exceptional

Disliked: the room was dirty,dusty and smells bad

Superb

Will Definitely Stay Again

Liked: I stayed with 2 of my granddaughters (8 yrs old) for our Nana grandbabies weekend which I try to make happen at least once a month. The girls and I love to find things to do, see and participate in, in different towns around our home town as well as places to stay for our "Fun getaway weekends" I love that the girls will have the everlasting memories of these times long after I am gone and I am very appreciative that Hilton, Embassy Suites, provides us with a clean, roomy, fun, safe facility and will also be a part of these wonderful memories! The girls love the pool and size of the rooms and we all love the happy hour snack/drinks, ( soda, juice, water or tea) in the evenings as well as the morning breakfast which is fabulous!! The staff are all genuinely wonderful and professional while assisting us with any of our needs or desires, and I would like to send a shout out and a HUGE Thank You, to each and every one of you!!!
Disliked: I was unaware that there was a fee for parking and it was a bit pricey per night. There were not any clean towels at the pool, just towels that had already been used by other guests.

Bad

Superb

I enjoyed my stay but...

Liked: location and spacious room with an economical rate.
Disliked: the spa/jacuzzi/hot tub did not work?I was highly disappointed that the hot tub was out of operation and the pool closed at 10pm;,most hotels close the pool at 11pm?10 people were literally kicked out of the pool area at 10:01pm??

Very good

Liked: Staff were very kind and helpful. My reservation was never sent from Booking.com to the hotel so when I tried to check in, I actually had no reservation but a man named Josh at the hotel was very patient and understanding and got me taken care of.