Embassy Suites by Hilton Columbia Greystone Guest Reviews
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|3.4 miles from COLUMBIA centre|
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Dana Mon, 22 May 2023
Will not be back to...
Liked: The facility itself was clean overall and comfort was good.
Disliked: Overall, the staff was rude. Except the lady that checked me in on Friday night.They also had something going on in their banquet hall with loud music past 11 PM so therefore I was unable to get sleep. Oh, a lot of kids running around the facility and yelling.
Robert Mon, 22 May 2023
Liked: Breakfast Happy Hour Location
Disliked: Smelly roomsOutdated decor and furniture.Over charging my card at checkout.
Melanee Mon, 22 May 2023
Don't post this review
Liked: The bed was very comfortable. The breakfast was excellent as usual. The staff was very friendly.
Disliked: I wouldn't sit on our sofa because of all the wet stains. Also, a blanket was left balled up on the sofa from the previous guest. There were water bottles sitting on the outside of the room window next to ours. They were there the whole time. The pretzels at the evening reception were stale. I've stayed there many times and was disappointed this time.
Joseph Mon, 22 May 2023
Anonymous Mon, 22 May 2023
it was horrible some stuff...
Liked: nice breakfast and dinner
Disliked: the housekeeper stole my son play station and they claim to never seen it but they took it and they didn’t clean the bathroom at all
Kostiantyn Mon, 22 May 2023
best staff in the “just...
Liked: I never wrote feedback, that's gonna be my first one, but I can't share my experience. so first - what I liked in this hotel. I and my family (2 adults 1 a kid) stayed in the room with one king bed plus a sofa bed - it was comfortable for us. The room was big enough with all the necessary equipment. Nice big parking and two functionally fast elevators. unfortunately, we have not seen the pool because we stayed just for one night, also that's why I can't say more about some things because our experience was quick. BUT! Since I spent more than 8 years in the hotels and restaurant business as an administrator, I do want to say, what's made me extremely happy in this place. It's the staff! Oh my God! This employees was so friendly and great! They won my heart! Probably this guys, that's an employees who we met - it's the best in this hotel. Lady at the front desk and the staff at the buffet on breakfast - were incredible! I want to say big thanks that people! Without you guys this hotel probably will die! If we ever come back to this hotel, it's just because of the staff.
Disliked: what we didn't like is - the quality of the hotel! I know it's not a hotel with a higher price, but lots of things time to be renovated. Very very old details in the room and elevators. Windows and ceilings. And the biggest thing that was very weird for us - the smell in our room. omg, the smell was so bad, but fortunately, we had the opportunity to open the window and it helped a bit. Sinks and door handles. a lot! lots of things need to change. you have such a nice staff, but he doesn't deserve to take on the negative emotions of the guests because of bad smell or old and clogged sinks. The hotel could do a refresh.
Sara Sun, 21 May 2023
Property needs some love
Liked: Property is on a steady decline. Room (bathroom) was filthy -no hot tub and pool was ice cold with a lot of wear. Breakfast was wonderful! Nothing close by so prepare to Uber or drive to local restaurants etc. Zoo is down the street.
Vanslett Sat, 20 May 2023
Anonymous Fri, 19 May 2023
the staff ms Kim was...
Liked: the rooms and breakfast
Disliked: they could have more smoking rooms
John Fri, 19 May 2023
Liked: Breakfasts was wonderful! The room was nice and presentable. Everything was great except for noted below issues
Disliked: The room had no air conditioning and was awful to sleep in! And front desk would not provide my family with a fan. I didn’t get to sleep until 6am and was up at 8am