Embassy Suites by Hilton Cincinnati Northeast Blue Ash

Happy. Passing thru to Niagara...

Liked: I’m always satisfied with Embassy Suites. The breakfast is so very good

Needs major updates. Friendly staff....

Liked: Breakfast was good, staff was friendly, good location
Disliked: Needs renevations, everything was torn and well used in lobby.Couch looked old. A fountain that hadn’t been used in years Empty flower pots everywhere in June. Dirty pool.

Exceptional

Liked: It was great
Disliked: No issues - maybe need more luggage carts

Unsanitary and gross

Disliked: There was no bathroom door - there was a shower curtain in lieu of a door. There was mold up and down the wall next to my bed. Room 515. I have pictures. Told the front desk and the gentleman barely looked at me, I held up the picture to show him and he said ok I’ll tell facilities. He didn’t seem to want to be bothered. That’s disgusting and not safe to breathe and should not be a room being rented out!!!

Really wanted to like it;...

Liked: The kids in our group of eight loved hanging out in the pool. The large sofa bed/chaise combo was roomy enough for the kiddos to all camp out together, which they also loved. Rooms were fairly quiet. Beds were comfy. It was conveniently located to everything (grocery, restaurants, pharmacy, shopping, King's Island, highway). Cocktails at the Manager's Reception were good. Breakfast was OK. Most of the staff were nice and helpful, especially James, the maintenance tech and Matt, the overnight desk attendant.
Disliked: All of our sinks were backed up/drained very slowly. The hotel wasn't the most clean and definitely needs to be updated. There were mold spots in the tubs/showers, significant cracks in the ceilings and the lots of peeling paint on the ceilings and walls, especially around the windows. There were no meat options at breakfast for those who do not eat pork. Please add turkey sausage/turkey bacon. Snacks at the Manager's Reception were lacking (chips and pretzels, basically). Some staff were rude and unpleasant. Check-in guy couldn't be bothered.We were MOST UPSET though, by my daughter being bitten FIVE TIMES by a spider on our first night at the hotel. She woke me up at 4 AM to let me know that she had been bitten and we went to the front desk IMMEDIATELY to get new rooms. The night staff (Matt) was very accommodating and apologetic and told us that we would need to change to the new rooms after other guests had checked out, sometime early the next afternoon. I moved my daughter into me and my son's room as soon as we went back upstairs.I returned to the front desk around 11 AM to make sure we were good to go with the room changes and the AM staff (Lakes) acted as if I was inconveniencing her and said repeatedly that they didn't have insect issues, and even questioned whether my daughter had actually been bitten in her room. I had to show her the photos of the bites for her to be convinced. My daughter's left arm looked HORRIBLE. All five bites were VERY swollen and red.My daughter was having such pain, itching and discomfort from the spider bites that I went back and forth to the nearest pharmacy THREE TIMES to get her medications and topical ointments, sprays and creams, just anything to give her some relief.

Got the job done for...

Liked: Comfortable bed, a clean room that was a nice size
Disliked: Bathroom in the room had paint peeling on the ceiling and a light fixture that was broken. Other parts of the room seemed to be in functional but substandard condition as well.

Exceptional

Liked the hotel a lot...

Liked: Great location and room set up. The lobby and eating spots were good too. Front desk Staff was personable.
Disliked: Many issues with maintenance in our room. Broken shower rod, hard to operate shower faucet, inoperable coffee machine, deep hole in one of the double mattresses, no top sheet for the sofa bed, liquid hand soap in the shower instead of shower gel or other shower soap, leather chair torn up on the arm.

Pleasant