Embassy Suites by Hilton Chicago Magnificent Mile

The hotel location was perfect for our outings. We really enjoyed the friendly and helpful staff as well. Most importantly, the complimentary breakfast was excellent and we really enjoyed the variety of food options. Overall, a great stay and we look forward to coming back.

Liked: Staff was friendly; rooms were clean; service was excellent!
Disliked: Seating was limited during breakfast and during the cocktail hour.

Great place to stay in….if...

Liked: Its near everything!
Disliked: Need to update the rooms….The sleeper couch was ripped from people taking the bed in and out…..Bathrooms need to be updated….but overall its a decent place to stay with kids

Superb

Very good

We enjoyed our stay.

Liked: Great location being that we needed to be on the Navy Pier while we were there.

Superb

Liked: Excellent service, clean rooms and great location
Disliked: The breakfast was always very full with long wait times.

Very poor

Disliked: Rented room for 5 only had 4 towels. Phone in room was broken so ordering food was a pain. They messed up my order so fixing that was a pain. Then I paid $770 dollars for room and meal and had to argue with staff over a $16 sandwich. Pitiful experience, never again. Breakfast meat was all burnt to a crisp.

Exceptional

Exceptional

Liked: All excellent
Disliked: All excellent

Good location not so good...

Liked: Location
Disliked: Rooms are worn out and over past due to renovations, tiles in our bathroom were sticky, sofa not really comfortable, old phones everywhere that nobody answered, low water pressure,hallways carpet needs cleaning, elevators needs cleaning too also no elevator to take you down to the ground floor or garage. Garage could be washed or at least sweep floors no wonder why carpet is dirty.