Embassy Suites By Hilton Hotel Chicago-Lombard/Oak Brook

Very good

Exceptional

Great Location, Great staff

Liked: Location, Location, Location Staff friendliness
Disliked: Housekeeping stopped the trip from being a 10. They never cleaned, never changed sheets, never made the bed, never replaced the right amount of towels, never vacuumed

Home away from home for...

Liked: This is always a home away from home for my husband and I . Great location for shopping and restaurants.
Disliked: Being on the 2nd floor and looking out the window without a view .

Always an excellent experience! Breakfast...

Liked: The breakfast is an amazing bonus and the excellent customer service we always receive as frequent quest at this hotel.
Disliked: I learned because we book through a third party the quest stay on the 2nd or third floors. I asked for an upgrade went to another room on a higher floor. That was a much nicer room . I think that’s unfair that we are limited to the 2nd or 3rd because we book with a 3rd party . We are all paying quest .

Overall it was an enjoyable...

Liked: I liked the feeling of being safe. Also loved the complimentary Breakfast area. I appreciated the cleanliness. The Restaurant/Bar Happy Hour was an unexpected enjoyable time with free munchie’s and 2 free drinks included. The hamburgers and chicken were also delicious.
Disliked: The swimming pool and hot tub. The water looked terribly dirty. The hot tub should be for adults only.

Bad

Exceptional

Superb

Liked: Comfortable bed. Great breakfast
Disliked: Kids running in halls