Embassy Suites by Hilton Chicago Downtown Magnificent Mile Guest Reviews
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1.1 miles from Chicago centre |
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Marina J, Aurora Mon, 28 January 2013
The hotel location was perfect for our outings. We really enjoyed the friendly and helpful staff as well. Most importantly, the complimentary breakfast was excellent and we really enjoyed the variety of food options. Overall, a great stay and we look forward to coming back.
Liked: Staff was friendly; rooms were clean; service was excellent!
Disliked: Seating was limited during breakfast and during the cocktail hour.
Bao Wed, 22 March 2023
Very good
Rocio Mon, 20 March 2023
I didn't like that they...
Liked: the place is beautiful
Disliked: I didn't like that they didn't have towels and the room didn't work well, the heater didn't have toilet paper and you have to go ask for it and the breakfast is cold and the cough is too hard my teeth hurt, I didn't like that I had to pay for it either Internet when it is free in all hotels I am very disappointed in the place and the service, I would not return there and I would not recommend it for anyone. and in the end have bad service and pay more than what they said
Líbero Mon, 20 March 2023
Exceptional
Liked: I pay for breakfast, but the restaurant was closed.
Disliked: Location, staff, room.
Randy Mon, 20 March 2023
Expected more
Liked: Location was great.
Disliked: The cost of parking at the hotel bar cost was too high. My booking stated I would pay apon arrival. A front desk attendant called at 6pm cst demanding payment over the phone, or they were canceling my reservations. (I stated on my reservations I would be there between 9 and 10 pm cst). Our toilet backed up(I understand stuff happens), but it took maintenance over an hour to respond.
Marvin Mon, 20 March 2023
Superb
Nemondre Mon, 20 March 2023
Passable
Liked: Breakfast
Disliked: very outdated no Wi-Fi bed was small
Antonia Mon, 20 March 2023
Superb
Disliked: Parking
La Sat, 18 March 2023
I would stay here again...
Liked: great location very central to the places I wanted to go
Disliked: 2 elevators to get to your room each time
Ashley Sat, 18 March 2023
Exceptional
Danise Fri, 17 March 2023
Disappointing
Liked: The location is just perfect!!!! The hotel is within walking or biking distance of the leading Chicago attractions, stores, restaurants, theatres, tours, and parks. There are plenty of public transport options to go far. In addition, there is one grocery store on the other side of the street. Awesome.
Disliked: The room was not clean on the day we got to the hotel. There was hair from the previous guest on the washroom floor. The carpet was full of dust, and we didn't sleep well, sneezing and coughing. On the day after we asked for a complete cleaning at the reception and when we got back nothing was done. Only on our 3rd day someone went to the room. However, we felt little difference. The room cleanliness of this hotel was too disappointing.