Embassy Suites by Hilton Anaheim South

Exceptional

Liked: Clean
Disliked: The bus service left us stranded multiple times and we aid for it

Exceptional

Superb

Liked: I loved how comfortable the room and bed were. Breakfast was delicious.
Disliked: I don't like that housekeeping was knocking on my door telling me to leave after I requested a late check out and they started arguing with me. Also housekeeping needs to do a better job at restocking tissue boxes and towels also coffee.

Bad

Welcome to Embarrassing Suites!

Liked: Not much…Location that’s it.
Disliked: Tired location. Old furniture. Leaking shower and hot and cold water continuously. Toilet seat loose and dirty outside of bowl. Strange room with a conference table. Untrained or rude staff. Poor quality breakfast for a Hilton. Dining hostess acted like I was talking to a teenager girl with an attitude. I greeted her first and got a look it Duh… your room number?? Or name??? While shaking her head. I was shocked and I said really?? Did you just say that? Her jaw dropped. Another Dining attendant girl didn’t speak or I think, even understand a word of English when I made an inquiry. Basic stuff like where’s the ketchup?? Never mind I’ll find it myself. Thx. When checking out I calmly explained "everything", (even though she didn’t asked how my stay was)…. to the "person" and all I got was an apology and a sad face. No follow up questions or, let me get a manager or, I’ll take some notes. It was a waste of effort. Dear management, garbage in garbage out. Train your people Hilton. Not what I expected from a major hotel chain that I seek out to stay in. This one is down the street from the "happiest place on earth" too. Embarrassing Suites this stay.

Wonderful

Liked: Everything

Amazing stay and loved our...

Liked: Room was clean and beds were comfortable. The breakfast was so good as well. Hotel is close to Disneyland which we loved because we were celebrating my daughter’s 9th birthday.

Exceptional

Disliked: /

We enjoyed our stay- the...

Liked: Location was great, omelet station with breakfast was delicious and the view from our room was awesome
Disliked: Parking was hard to find, spaces were narrow and some cars took up more than one space due to poor parking jobs. There are not enough elevators to accommodate the hotel capacity on a busy check-out day. The mattresses are springy and uncomfortable.