Embassy Suites Buffalo Guest Reviews
Write a review
|0.4 miles from Buffalo centre|
Write a review
Brooke, Rochester, visiting Town Ballroom Tue, 5 December 2017
The hotel is beautiful; friendly staff and huge rooms! I will definitely be booking with Embassy Suites again.
Sue, Hannon Sat, 19 March 2016
The room was spacious clean and the service was top notch. This hotel was excellent - we will be coming back again, for sure!
Douglas, Rich Sun, 27 December 2015
Extraordinarily pleasant stay. I had a large suite on the top floor with a great view of downtown Buffalo. The staff, from the limousine driver to the Assistant Manager, was extremely competent, efficient and friendly. The hospitality hour and complimentary ¯cooked to order¯ breakfast was a welcomed change from the microwaved, pre-packaged fare found in other chain hotels. I had dinner in the dining room and the meal was 5 Star. I highly recommend the Embassy Suites Buffalo.
Liked: Great hotel; excellent staff - friendly and extremely helpful. Food and service first rate.
Disliked: Buffalo weather. Not a thing negative about the hotel.
Leslie, Olean Sun, 10 March 2013
We always stay here and have never had a bad experience in the 5-6 times we have. Great location and beautiful rooms.
Liked: Nice, clean rooms. Easy to get around. Great staff and food.
Disliked: Kind of noisy for executive suite area.
Mylene Mon, 24 June 2019
Liked: The room was big.
Dawn Mon, 24 June 2019
We will be back
Liked: The suite was huge, the ppl friendly and breakfast was good.
Kelly Sun, 23 June 2019
Andrew Sun, 23 June 2019
Kathleen Sat, 22 June 2019
Irving Thu, 20 June 2019
Horrible. And want a refund
Liked: When I first got there I was happy with the parking. I went in to the front desk showed my I'd got mg room but b4 I check in I showed my I'd and service animal documents. I got to my room. It was dirty. At the back of the toilet the wall papaer wa so dirty. Back of the TV stand had garbage . Under the pull out bed had pen and garbage. Then as we are checking out. Then we woke up and there was a fight the night before and they left all the tables and chairs flip all over the 7th floor lobby. The staff had kids coming in and out the gym making problems and messing with the equpiments.The staff a found man hes white with long hair shout at me to get my anim out of the lobby. He didnt ask if hes a service animal at all. My husband was about to flip but I told him leave it alone we are leaving. I could have called the cops and be nasty but I didnt . I was extremely disappointed because I went to take my daughter to niagra for graduation and the hotel did not live up to my expectations at all
Breakfast was pretty good.
Disliked: Dirty room. Rude staff. No respect for service dogs
Anonymous Wed, 19 June 2019
Andres Tue, 18 June 2019
Liked: Friendly staff, conveniently located and clean rooms.
Disliked: They could've helped more with our sofa bed (which we didn't know we had, instead of two queen beds but that's fine I guess). housekeeping just left new towels but didn't replace glasses or did our bed.
Andrea Wed, 12 June 2019
BEAUTIFUL ACCOMMODATIONS, CLOSE TO THE...
Liked: ENJOYED AN ALL INCLUSIVE BREAKFAST.... DELICIOUS!
Phil Sun, 9 June 2019
The staff was understanding.
Disliked: The a/c sucked ass. It had a sensor so if you're not in the room for 2 hours it turns off. My room was 80 both days. They tried to override the system, but failed. I asked for a fan four times... and finally got an air mover that they use for drying floors, which was fine. I purposely got an executive room so we could have a great view of the city, but because the a/c was horrible, we had to keep the curtains closed the whole time, except for a peak out the window every once in a while. The couch and bed were hard, which wasn't a problem for me, but my wife woke up with backaches. And I'm not sure, but I think there were mites in the hotel room because my feet kept itching constantly when we were watching tv at night and bumps would appear, also on my thighs.