Embassy Suites Birmingham, Birmingham

Liked: Very clean. Friendly staff. Great breakfast.

We loved staying at Embassy Suites! It was our first time staying in an Embassy Suites but it won't be our last. Breakfast was wonderful and we also enjoyed the complimentary drinks in the evenings. We'll be looking for an Embassy Suites from now on when we travel.

Failure to achieve even the...

Liked: Location - near family members.
Disliked: Upon check-in, the room was extremely dirty. There was NO curtain in the bedroom. Took 6 hours to remedy the problem. We were provided limited towels, washcloths, etc. The floor in the room had a foul odor and was very dirty; there was no cleaning of the room borders. The room was to accommodate 4 persons - but provided only 2 glasses (they were dirty). Limited furniture in the main/reception area of our room. Appears to employ many room service staff - but the result of their effort is sub-standard (lots of movement - no achievement). Atrium area ceiling vents are filthy (environmentally hazardous). Was charged for parking!? Why?! The hotel entry doors (Circular and handicapped) were inoperative! On our floor close to our room, guest or employees were smoking (Non-smoking floor).Will seek other accommodation when visiting Homewood/Birmingham AL.

Very good

Unprofessional environment not clean over...

Liked: The property location was not as I expected for a family place to book your stay. I was not happy with the property based on the hotel not being cleaned.
Disliked: There were people doing drugs outside of the property smoking yelling the room was not clean it had a terrible smell. there were not any towels originally in the hotel room. The pool was not accessible the reason I booked at this hotel. It was such a terrible experience.

Superb

I would most definitely stay...

Liked: The politeness and cleanliness
Disliked: Need a microwave in the room

Stay somewhere else.

Liked: The front desk staff were the only welcoming part about my stay.
Disliked: If you are looking for exceptional customer service and clean rooms don't come here. This could basically be called a MOTEL how poorly kept it is. I was rushed out WELL before my check out time (10:20 am) after discovering I slept in bedding that had not been changed. Literally found a full face of make up smeared into my sheets at the bottom of the bed where I never checked before climbing into. My room smelled like mildew and the ac unit is an awkward spot not cooling the room well. I complained and nothing was done about it. The staff shrugged me off. Left and won't return. After spending good money for a "nice suite" and receiving that instead I'm not sure I want to stay I'm anymore hotels.