Embassy Suites Birmingham Guest Reviews
Write a review
|2.6 miles from BIRMINGHAM centre|
Write a review
Charity, Alexandria, visiting Zydeco Birmingham Sun, 19 April 2015
Liked: Very clean. Friendly staff. Great breakfast.
Mike, Bishop, visiting The Furnace Birmingham Tue, 4 November 2014
We loved staying at Embassy Suites! It was our first time staying in an Embassy Suites but it won't be our last. Breakfast was wonderful and we also enjoyed the complimentary drinks in the evenings. We'll be looking for an Embassy Suites from now on when we travel.
David Fri, 26 May 2023
Failure to achieve even the...
Liked: Location - near family members.
Disliked: Upon check-in, the room was extremely dirty. There was NO curtain in the bedroom. Took 6 hours to remedy the problem. We were provided limited towels, washcloths, etc. The floor in the room had a foul odor and was very dirty; there was no cleaning of the room borders. The room was to accommodate 4 persons - but provided only 2 glasses (they were dirty). Limited furniture in the main/reception area of our room. Appears to employ many room service staff - but the result of their effort is sub-standard (lots of movement - no achievement). Atrium area ceiling vents are filthy (environmentally hazardous). Was charged for parking!? Why?! The hotel entry doors (Circular and handicapped) were inoperative! On our floor close to our room, guest or employees were smoking (Non-smoking floor).Will seek other accommodation when visiting Homewood/Birmingham AL.
Glenn Tue, 23 May 2023
Tiffany Mon, 22 May 2023
Unprofessional environment not clean over...
Liked: The property location was not as I expected for a family place to book your stay. I was not happy with the property based on the hotel not being cleaned.
Disliked: There were people doing drugs outside of the property smoking yelling the room was not clean it had a terrible smell. there were not any towels originally in the hotel room. The pool was not accessible the reason I booked at this hotel. It was such a terrible experience.
Laurie Mon, 22 May 2023
Eubanks Sat, 20 May 2023
I would most definitely stay...
Liked: The politeness and cleanliness
Disliked: Need a microwave in the room
Froom Fri, 19 May 2023
Stay somewhere else.
Liked: The front desk staff were the only welcoming part about my stay.
Disliked: If you are looking for exceptional customer service and clean rooms don't come here. This could basically be called a MOTEL how poorly kept it is. I was rushed out WELL before my check out time (10:20 am) after discovering I slept in bedding that had not been changed. Literally found a full face of make up smeared into my sheets at the bottom of the bed where I never checked before climbing into. My room smelled like mildew and the ac unit is an awkward spot not cooling the room well. I complained and nothing was done about it. The staff shrugged me off. Left and won't return. After spending good money for a "nice suite" and receiving that instead I'm not sure I want to stay I'm anymore hotels.
Chere Fri, 19 May 2023
Steven Tue, 9 May 2023
Liked: the restaurant, breakfast, location
Disliked: room not cleanAC not operational clock radio not working
Neidra Tue, 9 May 2023
my too wasn’t cleaned properly...
Liked: the staff was very friendly and accommodating
Disliked: it’s very outdated
Tracie Tue, 9 May 2023
Liked: Everything I love been there