The staff at the hotel...

Disliked: it really needs to be cleaned. it?s not the same as other embassy suite hotels which are much cleaner inside and outside. The cigarette butts outside the front of the door of the lobby look like an old bar that hundreds of people put their cigarette butts out on.As a Hilton honor frequent traveler I?m going to have to say no to this hotel after this trip. The homeless problem in Anchorage is out of control. The mayor of Anchorage should be ashamed of how they?re handling all the people standing on the corner panhandling for money.

Wont be back again I...

Disliked: NOT my first time here but it is the first time they charged me to park my rental car. It's not a secure lot and they don't give you a parking pass so what's the point. The " king suite with mountain view " was second floor looking directly onto a busy and loud street and a shopping mall. I asked to be moved because the traffic was so loud and was told " no we are completely booked" but when I went online to check booking they still had rooms available. Lots of teens and kids yelling screaming and slamming doors all night. We didn't have half a roll of toilet paper and had to go to the the front desk to get more because that wasn't enough for 2 people for 3 days. Check in lady was rude, talked over me when I questioned the sudden new parking fee. TV rates didn't work and you couldn't turn them up loud enough to hear over the outside traffic

very nice facility and a...

Liked: very clean

Good

Liked: Spacious room. Decent breakfast.
Disliked: Room cleaning is only by request with 24 hour notice. Room was not cleaned well - no TP, dirty glasses remaining, body Oder from cleaner. Inflexible late checkout. Snacks at evening reception poor. Bad quality wine at reception.

Comfortable beds and clean hotel.

Liked: location
Disliked: Parking lot is not the best and the staff wasn?t welcoming

Staying with our daughter and...

Liked: The staff here is very helpful. Of course everyone is stressed with less personnel. The breakfasts are always great! We were there during spring break so lots of family activity:).
Disliked: we were overcharged and after almost 6 weeks it has been resolved. This is a great property but is showing some wear. The beds are still comfy tho

I will stay here every...

Liked: everything my kids enjoyed the pool and breakfast.
Disliked: there was only one staff that was a bit rude to my kids when they went to go swimming after 10.

Superb

Liked: it was beautiful, clean and the staff was great.
Disliked: the only thing I did not like was the pool was so cold but still nice that it was open.

Superb

Liked: We love staying here whenever we go to Anchorage. The made to order complimentary breakfast is the best and the rooms are comfy.