Embassy Suites by Hilton Anaheim South

Exceptional

Liked: The fresh omelete and fresh towels everyday
Disliked: The eggs at the breakfast buffet were not very good

Superb

Exceptional

Liked: Always love the breakfast and happy hour.

Exceptional

Liked: Clean
Disliked: The bus service left us stranded multiple times and we aid for it

Exceptional

Superb

Liked: I loved how comfortable the room and bed were. Breakfast was delicious.
Disliked: I don't like that housekeeping was knocking on my door telling me to leave after I requested a late check out and they started arguing with me. Also housekeeping needs to do a better job at restocking tissue boxes and towels also coffee.

Bad

Welcome to Embarrassing Suites!

Liked: Not much…Location that’s it.
Disliked: Tired location. Old furniture. Leaking shower and hot and cold water continuously. Toilet seat loose and dirty outside of bowl. Strange room with a conference table. Untrained or rude staff. Poor quality breakfast for a Hilton. Dining hostess acted like I was talking to a teenager girl with an attitude. I greeted her first and got a look it Duh… your room number?? Or name??? While shaking her head. I was shocked and I said really?? Did you just say that? Her jaw dropped. Another Dining attendant girl didn’t speak or I think, even understand a word of English when I made an inquiry. Basic stuff like where’s the ketchup?? Never mind I’ll find it myself. Thx. When checking out I calmly explained "everything", (even though she didn’t asked how my stay was)…. to the "person" and all I got was an apology and a sad face. No follow up questions or, let me get a manager or, I’ll take some notes. It was a waste of effort. Dear management, garbage in garbage out. Train your people Hilton. Not what I expected from a major hotel chain that I seek out to stay in. This one is down the street from the "happiest place on earth" too. Embarrassing Suites this stay.

Wonderful

Liked: Everything