Elite Stadshotellet Eskilstuna, Eskilstuna

4.5

Wonderful - 4.5 out of 5

Norberg Tue, 14 May 2024

Superb

Exceptional

Expect the absolute least to avoid disappointment.

Liked: Very little
Disliked: - There was absolutely no value for the price we paid for one night. Its way too expensive for an average room, average beds (the sofa bed was very uncomfortable and so was the pillows) average shower and also average breakfast.- the staff were not attentive at all and I sent a message in advance asking for parking situation but didnt get an answer until after we had checked out. When i got to reception, the receptionist was quite misleading and gave us a parking spot in a garage further away. Of course as guests who already paid extortionate price for the room, we expected the parking to be free of charge, and the receptionist did not mention anything about parking fees until after we came back from parking our car and they charged us 160 Kr to park overnight. We felt really mislead about this and when we expressed this to the receptionist she was very rude about it. I would not recommend this hotel but if you do come here, expect the absolute least to avoid disappointment.. definitely wont come here again unless I was forced.

Expect the absolute least to...

Liked: Very little……
Disliked: - There was absolutely no value for the price we paid for one night. It’s way too expensive for an average room, average beds (the sofa bed was very uncomfortable and so was the pillows) average shower and also average breakfast.- the staff were not attentive at all and I sent a message in advance asking for parking situation but didnt get an answer until after we had checked out. When i got to reception, the receptionist was quite misleading and gave us a parking spot in a garage further away. Of course as guests who already paid extortionate price for the room, we expected the parking to be free of charge, and the receptionist did not mention anything about parking fees until after we came back from parking our car and they charged us 160 Kr to park overnight. We felt really mislead about this and when we expressed this to the receptionist she was very rude about it. I would not recommend this hotel but if you do come here, expect the absolute least to avoid disappointment.. definitely won’t come here again unless I was forced.

Perfect

Exceptional

Good

Liked: Hotel is close to the city center and the stream that crosses the city.
Disliked: The price in relation to what you are getting is way, way too high. During my two night stay I payed 1300 kr per night (!) for a 15 square meter room with a claustrophobic shower. The hotel has started with a "Go green" campaign which feels like the incarnation of hypocrisy. By hanging an "I go green" sign outside your door, you indicate to the hotel that they can skip cleaning your room. What this means in practice is that they can make even more money out of your stay as they now don't need to use personell or resources to make your room tidy during your stay. This campaign would feel far more honest if you at check in time would be offered this option in combination with the hotel charging you less for your stay. Only then would it feel like the "go green" actions are shared between you and the hotel in a manner that feels fair. In its current design, you as a guest are the one being taken advantage of.