Elite Palace Hotel

Very good

Very good

Wouldn't return.

Liked: The overall hotel facilities were great.
Disliked: The treatment from the staff - I was told I had been 'upgraded' upon arrival but then found a much smaller room with a single bed, which was actually a downgrade. I went down to request my initial room I had booked, but when arriving at this room this was not like the images on the website. The decor was totally different to what is shown online. I was really disappointed as I would never have booked that room had I had seen this prior.The cleaning also wasn't completed until 5pm the next day. When I returned to the room at around 5pm, I found it had not been completed so I asked at the reception - which the staff member told me they have until 6pm to clean rooms. This is definitely not the case at other hotels - and is really disappointing and poor from a 4 star hotel. The overall staff treatment was not satisfactory.

Exceptional

Pleasent stay,comfy bed mattress.

Liked: Breakfast was delicious with a good variety
Disliked: Pool at an extra charge for guests.

Enjoyable stay

Liked: This hotel truly offers a wonderful experience. Aroma of fresh roses, scent weaving its way through the grand lobby. Staff that is not only incredibly friendly but also highly professional, making you feel immediately welcome and cared for. The rooms are generously sized, comfortable bed that guarantees a restful night's sleep. What sets this hotel apart is the attention to detail, particularly the use of natural, organic herbal products for personal care, adding a touch of wellness to your stay. A breakfast buffet offer a big selection of choices, including organic food, in general a delight for the stomach. We thoroughly enjoyed our stay at this hotel.

Exceptional

Liked: Fabulous hotel with a gorgeous spa, lovely staff and tasteful decor - can’t recommend highly enough.

Passable

We chose this hotel specifically...