Element New York Wood Ridge

Not what is expected

Liked: The shower was fine
Disliked: The fact we were 6 in one room and had to remind staff we need blankets and towels for 6 instead of 4 every day. The fact that breakfast did not meet our standards with often not having bagels or milk for coffee. The sofa was not comfortable nor representative for kids under 7, which felt every qioul in the mattress, unbelievable for this kind of establishment. The self service drying machine just kept our clothes damp, and was not performing as expected. Bottom line 6 of 10.

Overall, the stay was great!!!

Liked: The breakfast was good! Didn't expect all the different options. Love the crepes and the mini eggs, and chicken sausage. The yogurt bar was amazing!!!
Disliked: I thought our bathroom was going to have the black toilet but it was only in the suite. But when looking on the website it didn't specify that. So, when I made the comment of making sure we had it and we didn't. The response was will make sure you have it when I book online.

Very good

I was very comfortable staying...

Liked: I loved everything about the property
Disliked: There wasn’t anything that I didn’t like

Superb

Miserable

Liked: Good rooms
Disliked: Terrible noise

Superb

Liked: Good staff specially the chef he always take care the demand of all guests
Disliked: Cleaning and room size

Exceptional

Exceptional