Good

Superb

Superb

Liked: Looks refurbished or new-ish. Our room seemed unfinished with an open wall cutout where an electrical box might go and an empty closet alcove (a closet / armoir was out in the living area, not in the bedroom)
Disliked: Far away from downtown Knoxville and UT

Good location but the breakfast...

Liked: It was in a convenient location.
Disliked: The breakfast was subpar and some of the guests kept us up all night by stomping around and being loud.

Exceptional

Exceptional

Horrible.

Liked: It was modern and basically clean.
Disliked: The TV didn’t work and the hotel would not compensate or give a discount. But we were exhausted and every hotel was sold out. Front desk staff was slovenly and unprofessional. The morning front desk attendant washed key cards in buckets at the front desk, vacuumed during breakfast rush, and they served yogurt in large community open bowls. Gross. The hotel had no ice machines — they had to get ice from the kitchen. Our room had a microwave and refrigerator — but had cupboards with pots and pans. That was weird. We called this place The Element of Surprise. Horrible. One of our worse hotel experiences. Still waiting for the hotel manager to call us back.

We’ll come back here at...

Liked: Great breakfast!

Exceptional

Liked: Good
Disliked: Mmm N\A