Name: Element Houston Katy
Address: 23653 Grande Centre Drive, Katy, TX
Telephone: (888) 406-7656

Element Houston Katy Guest Reviews

Overall Average Score:

Good (3.95 out of 5)

Write a review

No good breakfast for kids.

Liked: Every thing was good.
Disliked: The only aspect that fell short was the breakfast. There were no suitable options for children aside from cereal. It would have been preferable if items such as pancakes were available for younger guests.

Quiet Getaway

Liked: The location was spot on and close enough to places of interest but far away enough to enjoy peace.
Disliked: They ran out of face towels and I had to purchase my own to bathe.

Exceptional

Facility very nice, but overall...

Disliked: Booking process: Booked thru Booking.com, yet when called the phone number on the confirmation email, they did not recognize my confirmation number or name. They COULD NOT locate the reservation I had just placed. Communication difficult due to language barrier - English not their primary language. Very difficult to locate a "Facility" phone number to call directly with a question specific to that facility. Two messages left on "facility" phone over several hours with no response received. Recorded message on facility phone does not identify business or location, just a generic pre-recorded "leave a message" message. Human contact at facility: Very, very little. While not offensive, unprofessional. Not sure if "staff" was actually staff, or another guest.

I did not like it

Liked: Location
Disliked: Elevator didn’t work and ac only worked part time

Bad

Liked: Cheap
Disliked: Charged my card twice no refund

Passable

I will be suing.

Liked: Room was nice , housekeeping helpful
Disliked: Not accessible for those in wheelchairs, elevators broken, lobby restroom dirty and not accessible for wheelchair use. Wheelchair restroom out of order, and front desk employees were not helpful.